Sofia Razo
Gallup,NM
Summary
Results-driven coach with expertise in developing training programs and mentoring junior staff. Proven ability to enhance athlete performance and team cohesion through effective communication and strategic planning.
Dynamic professional with a strong background in coaching and mentorship. Skilled in crafting training programs that improve athlete skills and performance metrics. Committed to fostering teamwork and resilience within competitive environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Coach
Gallup Thunderbirds
07.2022 - Current
- Developed training programs to enhance athlete performance and skills development.
- Analyzed team performance metrics to identify areas for improvement and strategy adjustments.
- Mentored junior coaches, fostering professional growth and knowledge sharing within coaching staff.
- Implemented game strategies that increased team cohesion and competitive edge in tournaments.
- Facilitated workshops on sports psychology, enhancing athletes' mental resilience and focus.
- Coordinated with sports medicine professionals to ensure optimal athlete health and recovery practices.
- Evaluated talent during recruitment processes, contributing to building a high-performing team culture.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Hair and Makeup Artist
Self-employeed
08.2018 - Current
- Designed customized hair and makeup looks for diverse clients, enhancing personal style and confidence.
- Collaborated with photographers and stylists to create cohesive visual themes for photo shoots.
- Utilized industry-standard tools and products to ensure high-quality results and client satisfaction.
- Provided on-location services for special events, maintaining professionalism in fast-paced environments.
- Developed client relationships through exceptional customer service, fostering repeat business and referrals.
- Implemented efficient time management strategies to optimize scheduling and meet client needs effectively.
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
Billing Specialist
Turquoise Transport
06.2025 - 08.2025
- Processed and validated invoices for accuracy, ensuring timely billing cycles.
- Utilized billing software to manage accounts receivable and track payments.
- Collaborated with cross-functional teams to resolve discrepancies in billing records.
- Conducted audits of client accounts to ensure compliance with billing policies.
Finance Director
Radiant Home Healthcare
03.2022 - 08.2025
- Processed patient claims using advanced billing software to ensure timely reimbursements.
- Reviewed and corrected billing discrepancies, enhancing accuracy and minimizing payment delays.
- Collaborated with healthcare providers to verify insurance coverage and resolve claim issues.
- Implemented best practices for coding and billing procedures, improving compliance with industry standards.
- Trained new staff on billing systems and protocols, fostering team efficiency and knowledge retention.
- Monitored accounts receivable reports to identify trends and recommend process improvements for collections.
- Maintained accurate patient records while adhering to privacy regulations and confidentiality requirements.
- Assisted in audits by preparing documentation and providing insights into billing processes for compliance checks.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
Finance Manager
Gallup Auto Sales
09.2015 - 05.2018
- Directed financial planning and analysis, enhancing budgeting accuracy and forecasting reliability.
- Streamlined reporting processes, improving efficiency in month-end close activities.
- Led cross-functional teams to implement cost control initiatives, optimizing expenditure management.
- Mentored junior finance staff, fostering skill development and professional growth within the team.
- Developed and implemented financial strategies to optimize vehicle financing options for customers.
- Analyzed credit reports and assessed risk to facilitate loan approvals and improve funding processes.
- Collaborated with sales teams to enhance customer financing experiences and increase satisfaction ratings.
- Trained and mentored junior finance staff on compliance regulations and best practices in automotive financing.
- Streamlined documentation procedures, reducing processing time for loan applications by implementing efficient workflows.
- Conducted regular audits of finance operations to ensure accuracy and adherence to company policies and regulatory standards.
- Established partnerships with lenders to expand financing options available to customers, improving overall service offerings.
- Managed budgeting processes for the finance department, aligning resources with organizational goals for sustainable growth.
Home Health Caregiver
Burley Home Care
08.2012 - 04.2015
- Provided personal care support, assisting clients with daily living activities and promoting independence.
- Developed and implemented individualized care plans tailored to client needs and preferences.
- Monitored patient health, documenting changes and communicating effectively with healthcare professionals.
- Trained and mentored new staff on caregiving best practices and safety protocols.
- Improved client satisfaction by fostering strong relationships through compassionate communication and engagement.
- Coordinated with family members to ensure holistic care approaches aligned with client goals.
- Streamlined documentation processes to enhance accuracy and compliance with regulatory standards.
- Led initiatives to improve service delivery efficiency, resulting in enhanced quality of care for clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Certified Nursing Assistant
Burley Care Center
01.2009 - 03.2012
- Provided direct patient care, including bathing, grooming, and feeding residents.
- Assisted nursing staff with vital sign monitoring and health assessments.
- Maintained accurate patient records in compliance with healthcare regulations.
- Implemented infection control protocols to ensure patient safety and comfort.
- Coordinated daily activities and appointments to enhance resident engagement.
- Monitored patients' emotional well-being, providing support as needed.
- Developed individualized care plans in collaboration with healthcare team members.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
Cosmetology -
New Life Learning Center
Gamerco, NM05-2015
Associate of Applied Science - Business
University of New Mexico
Albuquerque, NMGED -
New Life Learning Center
Gamerco, NM05-2015
Skills
- Very fast learner
- Great team player
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Interpersonal relationships
- Verbal and written communication
- Ethics and integrity
- Student monitoring
- Personal development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Specialist
Turquoise Transport
06.2025 - 08.2025
Coach
Gallup Thunderbirds
07.2022 - Current
Finance Director
Radiant Home Healthcare
03.2022 - 08.2025
Hair and Makeup Artist
Self-employeed
08.2018 - Current
Finance Manager
Gallup Auto Sales
09.2015 - 05.2018
Home Health Caregiver
Burley Home Care
08.2012 - 04.2015
Certified Nursing Assistant
Burley Care Center
01.2009 - 03.2012
Cosmetology -
New Life Learning Center
Associate of Applied Science - Business
University of New Mexico
GED -
New Life Learning Center