Sofia Requena
Dallas,TEXAS
Summary
Knowledgeable , Bilingual and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I would consider myself well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Sketches Of Spain//Part-time
Dallas, Texas
06.2024 - Current
- This is a job I currently attend mainly 1-2 days at night on WEEKENDS ONLY!
- Greets guests and provided menus.
- Provides excellent customer service to ensure satisfaction.
- Assists in training new servers.
- Prepares drinks according to standard recipes.
- Maintains knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responds to ad hoc cleaning duties at end of shift.
- Brings wine selections to tables with appropriate glasses and poured for customers.
- Garnishes dishes and beverages to serve visually appealing menu items.
- Checks identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Takes reservations and to-go orders to streamline process for both customer and restaurant.
- Presents menus and answered questions regarding items.
- Prepares checks, itemizing total meal costs and taxes.
- Circulates within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocks service areas with supplies during slow periods.
- Explains menu items, describing ingredients and cooking methods upon request.
- Serves food and beverages to patrons and confirmed complete orders.
- Checks with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explains menu options to guests, offered suggestions and took orders for food and beverages.
- Maintains polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforces minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presents menus to patrons to answer questions about offered items and make suitable recommendations.
- Arranges place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promotes desserts, appetizers and specialty drinks to optimize sales.
- Trains new employees on restaurant procedures and plating techniques.
- Addresses complaints to kitchen staff and served replacement items.
- Satisfies customers by topping off drinks and offering condiments, napkins and other items.
- Develops rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleans tables and chairs to prepare dining area for next customers.
- Completes cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicates with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checks with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operates POS terminals to input orders, split bills and calculate totals.
- Displays enthusiasm and knowledge about restaurant's menu and products.
- Provides exceptional service to high volume of daily customers.
- Stays informed about daily specials, new menu items, promotions.
- Upholds high standards of sanitation in accordance with health department regulations.
- Communicates effectively with kitchen staff regarding customer allergies or special requests.
- Handles money transactions accurately while following company procedures for handling cash payments.
- Collaborates with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintains records of transactions made during shift as required by law or company policy.
- Ensures that each guest was served courteously, quickly, and efficiently.
- Responds efficiently to guest inquiries and complaints in a professional manner.
- Monitors dining room for cleanliness and proper set-up at all times.
- Delivers food orders promptly and courteously.
- Checks food before serving it to customers.
- Takes orders from customers accurately and in a timely manner.
Administrative Assistant
Faber CNK Stone
Dallas, TEXAS
06.2024 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Bilingual Customer Service Representative
Nice and Bella
Dallas City, TX
05.2022 - 05.2024
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Took ownership of each call by listening attentively to understand individual needs.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Educated customers on how best utilize their purchased products or services.
- Monitored incoming emails from customers seeking support or advice.
- Offered suggestions for alternative solutions if initial attempts failed.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Practiced advanced foreign-language abilities to support customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Translated customer and internal documents to facilitate actions and resolutions.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Delivery Driver
Uber/Amazon flex/Instacart
Dallas, TX
03.2021 - 04.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Conducted emergency vehicle repairs to restore safety and dependability.
Medical Receptionist
CSL Plasma
Homestead, FL
04.2020 - 02.2021
- Guide all new donors through our recruitment process
- Create new Donor profile using complex data entry software
- Screen all Donors of vitals and input data in software
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Completed clerical duties and tasks for clinic administration.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Disseminated sensitive patient information in two languages and coordinated with translators to provide service to individuals from diverse backgrounds.
- Organized paperwork such as charts and reports for office and patient needs.
Front Desk Receptionist
Alton Madison property management
Homestead, FL
05.2019 - 03.2020
- Provide excellent customer service and help to all residents.
- Quickbooks -Excel -Microsoft word -Property search -Accounting ( proof read and explain balances / fees ) .
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with Community Managers and team members to handle guest requirements from check-in through check-out.
- Maintained financial accuracy by collecting deposits, fees and payment
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Entered customer data using Quick books and microsoft software and updated information whenever patrons changed rooms.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received packages and mail at front desk and dispersed to correct employees.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low.
Customer Service Associate
Edible Arrangements
Cutler Bay , FL
02.2018 - 11.2019
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped average of ten customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
High school - Architectural Engineering Technology
Miami-Dade Community College
Homestead, FLSkills
- Customer Service (5 years)
- Sales
- Retail (4 years)
- Marketing
- Filing (1 year)
- Microsoft (3 years)
- Microsoft Word (2 years)
- Receptionist (1 year)
- Data Entry (2 years)
- Outlook
- Organizational Skills
- Cash Handling (5 years)
- Office Administration
- Clerical Experience
- Medical office experience
- Typing
- Accounting
- Cash Handling
- Clerical
- Excellent customer service
- Customer Service
- Customer Service Skills
- Data Entry
- Filing
- Marketing
- Excel
- Office
- Outlook
- Microsoft Word
- Office Administration
- Organizational Skills
- Quickbooks
- Read
- Receptionist
- Retail
- Sales
- Typing
- P>Complaint resolution
- Guest Engagement
- Safe Food Handling
- Order Management
- Relationship Management
- Regulatory Compliance
- Quality Control
- Menu knowledge
- Ordering Procedures
- Point of Sale (POS) system operations
- Sales expertise
- Effective customer upselling
- POS operation
- Item promotion
- Guest Relations Management
- Check payment processing
- Liquor, wine, and food service
- Database Administration
- Scheduling
- Database Management
- Administrative assistance
- Records and database administration
- Relationship Building
- Logistics Management
- Data Analysis
- Health and safety compliance
- Document Control
- Incidents management
- Inventory Management
- Negotiation
- MS Office
- Troubleshooting and problem solving
- Workforce training
- Technology
- Solutions Development
- Data Management
- Customer Relationship Management (CRM)
Languages
- Spanish
- English
Certification
- NCPCT - Patient Care Technician
- CLIA Certification Training - April 30 ,2020 - July 30 , 2020
Languages
Spanish
Native/ Bilingual
Timeline
Server
Sketches Of Spain//Part-time
06.2024 - Current
Administrative Assistant
Faber CNK Stone
06.2024 - 09.2024
Bilingual Customer Service Representative
Nice and Bella
05.2022 - 05.2024
Delivery Driver
Uber/Amazon flex/Instacart
03.2021 - 04.2022
Medical Receptionist
CSL Plasma
04.2020 - 02.2021
Front Desk Receptionist
Alton Madison property management
05.2019 - 03.2020
Customer Service Associate
Edible Arrangements
02.2018 - 11.2019
- NCPCT - Patient Care Technician
- CLIA Certification Training - April 30 ,2020 - July 30 , 2020
High school - Architectural Engineering Technology
Miami-Dade Community College
Similar Profiles
Denise BrownDenise Brown
Design Consultant at Selections By Denise (Full Time/Part Time)Design Consultant at Selections By Denise (Full Time/Part Time)
Muhamed AliMuhamed Ali
Warehouse Worker at Amazon Part TimeWarehouse Worker at Amazon Part Time
Adekale AndeAdekale Ande
Play-by-Play Announcer at Atlanta Hustle, Part-TimePlay-by-Play Announcer at Atlanta Hustle, Part-Time