Sofia Reyes
Hackettstown,NJ
Summary
Dynamic professional with extensive experience in team leadership and customer service at The Arc of Warren County. Proven track record in staff training and development, enhancing operational efficiency, and achieving departmental goals. Skilled in strategic planning and conflict resolution, fostering a collaborative environment that drives performance and engagement.
Overview
5
5
years of professional experience
Work History
Relief Manager/DSP
The Arc Of Warren County
01.2024 - Current
- Led team in implementing individualized support plans for clients.
- Developed training programs to enhance staff skills and efficiency.
- Coordinated community outreach initiatives to promote awareness of services.
- Managed daily operations to ensure compliance with state regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Barista Trainer
Dunkin' Donuts
10.2021 - 01.2024
- Trained new baristas on coffee preparation techniques and equipment operation
- Developed training materials to enhance knowledge of product offerings and customer service standards
- Conducted regular skill assessments to ensure consistency in beverage quality and presentation
- Implemented best practices for efficiency in workflow during peak hours
- Provided ongoing support and coaching to team members, fostering a collaborative work environment
- Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
Retail Sales Associate
Spirit Halloween Super Store
08.2023 - 11.2023
- Assisted customers in locating desired products and provided information on merchandise features.
- Maintained store presentation and organization by restocking shelves and arranging displays.
- Operated point-of-sale system efficiently, processing transactions accurately for customer satisfaction.
- Collaborated with team members to ensure timely completion of daily tasks during peak seasons.
- Handled customer inquiries and resolved issues to enhance shopping experience and foster loyalty.
- Participated in inventory management, conducting regular stock checks to minimize discrepancies.
- Implemented promotional displays to attract customers, contributing to increased foot traffic during events.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Supported store management in planning and executing seasonal promotions and sales events.
Retail Sales Associate Worker
Whole Pets
03.2023 - 08.2023
- Assisted customers in selecting appropriate products based on individual pet needs.
- Maintained inventory accuracy through regular stock checks and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Collaborated with team members to create an inviting shopping environment for customers.
- Educated customers on pet care best practices and product usage to enhance satisfaction.
- Supported promotional activities by setting up displays and ensuring product availability.
- Trained new associates on store policies, procedures, and customer service standards.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Assisted in loss prevention efforts by vigilantly monitoring the sales floor and reporting suspicious activity to store management as necessary.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Line Worker/Cook
Panera Bread
07.2021 - 11.2022
- Operated food preparation equipment efficiently to support daily production needs.
- Assembled and packaged menu items according to established quality standards.
- Maintained cleanliness and organization of workstations to ensure safe food handling practices.
- Collaborated with team members to fulfill customer orders promptly and accurately.
- Adhered to health and safety regulations, consistently following sanitation protocols during operations.
- Monitored ingredient inventory levels, assisting in restocking as needed to prevent shortages.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Used equipment properly to avoid workplace hazards or injuries.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Participated in training sessions to enhance skills and knowledge.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Assisted in training new line workers on operational procedures and equipment usage.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Trained new employees on production line machinery for maximum output and safety.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHAssociate of Arts - Human Services
Warren County Community College
Washington, NJ05.2025
High School Diploma -
Warren Hills Regional High School
Washington, NJ06.2023
Skills
Customer service
Timeline
Relief Manager/DSP
The Arc Of Warren County
01.2024 - Current
Retail Sales Associate
Spirit Halloween Super Store
08.2023 - 11.2023
Retail Sales Associate Worker
Whole Pets
03.2023 - 08.2023
Barista Trainer
Dunkin' Donuts
10.2021 - 01.2024
Line Worker/Cook
Panera Bread
07.2021 - 11.2022
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Arts - Human Services
Warren County Community College
High School Diploma -
Warren Hills Regional High School