Sofia Reyna
Glendale,NY
Summary
Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
PDA NY Chiropractic PC
11.2019 - Current
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted with NF, WC, LIEN cases.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
Sales Representative
Gary Vitamin Closet
11.2017 - 11.2019
- Extensive customer service
- Clerical work
- Sales/Shopify
- Shipping/ Claims
Medical Receptionist
PR MedicalPC
06.2016 - 09.2017
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Arts - Early Childhood Education
La Guardia Community College
06.2019
Skills
- Medical Billing
- Mail Management
- Insurance Verification
- Bilingual Spanish
- Appointment Setting
- Medical Records Management
- Insurance Claims
- Front Desk Operations
- Account Management
- Appointment Scheduling
- Multitasking
- Organizational Skills
- Active Listening
- Interpersonal Skills
- Time Management
- Customer Service
- Medical Office Procedures
- Conflict Resolution
- Appointment Management
- Problem Solving
- Collaboration and Teamwork
Timeline
Medical Receptionist
PDA NY Chiropractic PC
11.2019 - Current
Sales Representative
Gary Vitamin Closet
11.2017 - 11.2019
Medical Receptionist
PR MedicalPC
06.2016 - 09.2017
Associate of Arts - Early Childhood Education
La Guardia Community College
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