Overview
Work History
Education
Skills
Timeline
Generic

Sofia Rial

Dayton,NJ

Overview

3
3
years of professional experience

Work History

Front Desk Sales Associate

Club Metro Usa
Franklin Park, NJ
06.2022 - Current
  • Managed incoming phone calls and welcomed visitors, providing assistance, answering inquiries, and directing them appropriately.
  • Guided customers in selecting memberships, processed payments, and addressed questions regarding products and services.
  • Resolved customer complaints with professionalism and efficiency, adhering to company policies.
  • Supported the training of new front desk associates, ensuring proper understanding of checkout procedures.
  • Maintained up-to-date knowledge of current promotions, pricing structures, and payment options.
  • Engaged customers in friendly, personalized conversations to identify needs and leverage cross-selling opportunities.

Adventure Leadership Initiative Club

South Brunswick High School
Monmouth Junction, NJ
09.2021 - 10.2023
  • Developed and Implemented Safety Protocols - Led the creation of safety protocols for outdoor activities, assessing risks, and training team members to ensure a safe environment for all participants.
  • Organized and Led Hiking Tours - Coordinated and guided tours of local hiking trails, enhancing participants' experience through engaging education about the environment.
  • Facilitated Team Building Activities - Designed and facilitated team-building exercises during outings, promoting collaboration, and strengthening relationships among club members.

Education

High School Diploma -

Middlesex County College
Edison, NJ
06-2026

High School Diploma -

South Brunswick High School
Monmouth Junction, NJ
06-2024

Skills

  • Customer Service: Skilled in providing excellent service and resolving issues
  • Sales: Expertise in identifying needs and driving membership sales
  • Conflict Resolution: Effective in resolving customer complaints professionally
  • Cash Handling: Accurate in processing payments and managing transactions
  • Time Management: Efficient in prioritizing tasks and meeting deadlines
  • Technical Skills: Proficient in POS systems, ABC Financial software, and gym management tools

Timeline

Front Desk Sales Associate

Club Metro Usa
06.2022 - Current

Adventure Leadership Initiative Club

South Brunswick High School
09.2021 - 10.2023

High School Diploma -

Middlesex County College

High School Diploma -

South Brunswick High School

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Sofia Rial