Sofia Rivero
Santa Rosa,CA
Summary
Compassionate Medical Assistant, Phlebotomist, and Caregiver with experience in fast-paced healthcare environments. Expertise includes venipuncture, specimen collection, vital signs, EKGs, patient intake, and Epic EMR. Strong communicator and adaptable team member, dedicated to enhancing patient comfort and optimizing workflow.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Caregiver
Private Client
Santa Rosa, CA
09.2024 - Current
- Assisted with bathing, dressing, grooming, and personal care, ensuring comfort and well-being.
- Supported clients in daily living activities, enhancing independence and dignity.
- Maintained a safe, clean, and comfortable environment for clients.
- Collaborated with healthcare providers to ensure treatment plans and care instructions were followed.
- Regularly updated family members on client needs and progress, fostering strong communication.
Medical Assistant
Santa Rosa Community Health
Santa Rosa, USA
08.2024 - 01.2026
- Obtained vital signs, chief complaints, and medication histories, documenting patient information accurately in EPIC to ensure comprehensive patient records.
- Prepared sterile and non-sterile fields and assisted providers with examinations, Pap smears, and minor procedures.
- Communicated patient concerns, condition updates, and prescription refill requests to physicians, supporting timely and coordinated patient care.
- Administered vaccines according to established protocols and safety guidelines.
- Assisted with patient flow, telephone triage, appointment scheduling, and front-desk operations to support an efficient clinic environment.
- Managed incoming calls and coordinated patient flow, ensuring efficient front-desk operations and positive patient interactions.
Medical Assistant Intern
Sutter Health
Santa Rosa, CA
08.2023 - 10.2023
- Collected and processed specimens for laboratory testing, ensuring accurate results for patient diagnoses.
- Prepared and maintained examination rooms, ensuring necessary instruments and supplies were available.
- Scheduled patient appointments and coordinated follow-up visits, enhancing patient care and clinic workflow.
- Assisted healthcare providers with patient examinations and procedures.
Sales Associate
Papillon Floral
Santa Rosa, CA
01.2019 - 08.2021
- Assisted customers in selecting floral arrangements, plants, and care products based on their needs and preferences.
- Maintained product displays and visual merchandising, enhancing store presentation and product visibility.
- Coordinated with suppliers for timely delivery of fresh floral inventory, ensuring consistent product availability.
- Provided attentive customer service while managing multiple orders and meeting time-sensitive event deadlines.
Education
Associate of Science - Nursing - In Progress
Santa Rosa Junior College
Santa Rosa, CA 08.2025 - 09.2026
Bachelor of Science - Nursing - In Progress
Santa Rosa Junior College
Santa Rosa, CA 08.2025 - 09.2026
Phlebotomy Technician Certificate -
CalRegional
Santa Rosa, CAMedical Assistant Certificate -
CalRegional
Santa Rosa, CACPR Certificate -
CalRegional
Santa Rosa, CABLS Certificate -
CalRegional
Santa Rosa, CASkills
- Patient-Centered Care
- Vital Signs & Patient Examinations
- Phlebotomy
- EHR / Epic
- Medical Records Management
- Medication Administration
- Appointment Scheduling
- Prescription Refills
- Clinical & Administrative Support
- Medical Terminology
- Infection Control & Safety
- Patient & Family Education
- Specimen Collection & Processing
- Patient Intake & Documentation
Skills
- Patient-Centered Care
- Vital Signs & Patient Examinations
- Phlebotomy & Specimen Collection
- EHR/EMR Management
- Medical Records Management
- Medication Administration
- Prescription Refills
- Appointment Scheduling
- Clinical & Administrative Support
- Patient & Family Education
- Caregiving & Activities of Daily Living
- Medical Terminology
- Infection Control & Safety Procedures
- Telephone Triage & Patient Communication
- Patient Flow Coordination
- Specimen Processing
Timeline
Associate of Science - Nursing - In Progress
Santa Rosa Junior College
08.2025 - 09.2026
Bachelor of Science - Nursing - In Progress
Santa Rosa Junior College
08.2025 - 09.2026
Caregiver
Private Client
09.2024 - Current
Medical Assistant
Santa Rosa Community Health
08.2024 - 01.2026
Medical Assistant Intern
Sutter Health
08.2023 - 10.2023
Sales Associate
Papillon Floral
01.2019 - 08.2021
Phlebotomy Technician Certificate -
CalRegional
Medical Assistant Certificate -
CalRegional
CPR Certificate -
CalRegional
BLS Certificate -
CalRegional