Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Rodriguez

Sacramento,CA

Summary

High-energy Customer Service offering 5+ years of related experience, organized nature and excellent problem-solving skills. Focused on optimizing procedures to enhance efficiency and drive brand loyalty. Good multitasker with decisive, responsible nature.

Overview

8
8
years of professional experience

Work History

Cashier Specialist

Taqueria San Jose
10.2017 - 05.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted cashier team with resolving problems and maintaining efficiency.

Head Waitress

Taqueria La Estrella
05.2016 - 10.2017
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier Specialist

Arteagas Food Center
08.2014 - 12.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

No Degree - Business Administration

American River College
Sacramento, CA
05.2024

Skills

  • Staff Training
  • Coin and Currency Counting
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Cash Register Systems
  • Customer Preferences
  • Microsoft Office
  • Cash Drawer Management
  • Complex Problem-Solving
  • Effective Working Relationships
  • Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier Specialist

Taqueria San Jose
10.2017 - 05.2022

Head Waitress

Taqueria La Estrella
05.2016 - 10.2017

Cashier Specialist

Arteagas Food Center
08.2014 - 12.2015

No Degree - Business Administration

American River College
Sofia Rodriguez