Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Ruiz

Richmond,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Office Manager

Sugar Land Pediatrics
07.2023 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Office Receptionist

OakBend Physical Therapy
06.2022 - 06.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support, addressing routine, and special requirements.
  • Increased productivity by cleaning and organizing supplies.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Maintained timelines and accuracy while preparing work schedules for 6 employees.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.

Intake Director

Texas Speech and ABA Therapy
03.2019 - 12.2021
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and managed customer files and databases.
  • Provided language translation services for customer service inquiries.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Responded to customer calls and emails to answer questions about products and services.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Assessed clients' needs and determined eligibility for intake services.
  • Offered compassionate and attentive guidance to patients during crisis situations.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Maintained accurate, up-to-date client records for reliable reference and communications.

Education

High School Diploma -

BF Terry High School
Rosenberg, Texas
05.2015

Skills

  • Operations Management
  • Office Management
  • Staff hiring
  • Data Entry
  • Administrative Support
  • Team Supervision
  • Billing
  • Customer Service
  • Employee Supervision
  • Excellent multi-tasking ability
  • Organizational Skills
  • Employee Training
  • Scheduling
  • Payroll and budgeting
  • Scheduling Coordination
  • Administrative Oversight
  • Office Administration

Languages

Spanish
Professional Working

Timeline

Office Manager

Sugar Land Pediatrics
07.2023 - Current

Front Office Receptionist

OakBend Physical Therapy
06.2022 - 06.2023

Intake Director

Texas Speech and ABA Therapy
03.2019 - 12.2021

High School Diploma -

BF Terry High School

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Sofia Ruiz