Summary
Work History
Education
Skills
Languages
Timeline
Generic

SOFIA RUIZ

FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background in healthcare and committed to making a positive impact in every aspect of the workday.

Work History

Business Manager | Client Relations

HYDRAULIC PLUS
  • Executive Assistant: Skilled in managing calendars, coordinating travel arrangements, and supporting executive organization and communication abilities
  • Marketing: Developing and executing data driven marketing strategies to drive brand awareness, customer engagement, generate leads
  • Used evidence driven marketing through social media, flyers, website development and maintenance, telemarketing, and exposition planning and execution to increase sales/ revenue for high demand automotive services and parts
  • Team Management: Proven track record of successfully leading a diverse team, fostering collaboration, and achieve project milestones with a focus on employee development and performance enhancements
  • Managed team of 5 people tailored to community demographic to provide inclusive goal setting of employee growth with company success in form of data reporting, quarterly reviews, client success, and leadership marginal accountability
  • Process Improvement: Optimized workflows to enhance productivity and achieve ROI improvements
  • Identified positive lead of sales and source of clients and promoted growth and development in that department
  • Repurposed plateaued leads to benefit the company’s long term goals
  • Lead Generation: Nurtured sale leads
  • Point of contact for clients and their personal request for product ordering, research, and promote positive customer relations.

Lead | Medical Assistant | Intern | Billing

HEALTH CARE | Pegasus Health Center, Gardens Heath Center, Lake Mary ENT & Allergy
  • Business Development: Increased patient engagement strategies, and appointment turn arounds (referral to schedule) Created and implemented a plan of action to expedite patient appointment wait times and turn arounds, improving patient/ provider relations through phone triage system prioritization methods
  • Growth Strategy: Problem solved primary care needs with patient relations
  • Helped coordinate a care team to meet all patient needs within office- MA, FOH, care coordinators Clinic Operations: Actively engaged in patient care efforts within scope patient education, client relations, patient referral streams
  • Stakeholder Collaboration: Collaborated with drug representatives and medical equipment suppliers to enhance contracts
  • Attended to and maintained relationships between representatives and providers acting as an open line of communication between both parties
  • Point of contact for all direct drug and equipment shipments
  • Team Management: Interim clinic manager- maintained high-quality patient care standards during transitional periods
  • Process Improvement: Clinic team strategy- audit, billing, coding, process improvement.

Manager, Partnership Strategy and Success

AUTHOR HEALTH
  • Business Development: Developing strong relationships with external partners and account management
  • Lead various pilot project that focusing on process improvement
  • Fostered partnerships with partnering leaders, enhancing the company reputation and creating new business opportunities.
  • Growth Strategy: Leading various market implementation efforts with primary care provider groups, managing multiple simultaneous workstreams across areas such as technology integration, communication, and training strategy Developed and led training and presentations for business audiences
  • Owned the development and maintenance of team playbook, rollout plans, partner visit tracking and other partner relationship tracking efforts
  • Team Leading: Managed a team responsible for cultivating strong relationships with key external partners, including Primary Care Providers (PCPs) and clinic management, to enhance collaboration and patient care
  • Cross-trained existing employees to maximize team agility and performance.
  • Organized and executed team events for collaboration with external partners.
  • Streamlined workflows by identifying barriers in existing systems and implementing appropriate solutions.

Education

Biomedical Sciences

University of Central Florida
Orlando, FL

Skills

  • Microsoft
  • Google
  • EMR
  • ECW
  • Hubspot
  • Looker
  • Customer Service
  • Business Development
  • Client Relationship Management
  • Team Building and Leadership
  • Cross-Functional Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Business Manager | Client Relations

HYDRAULIC PLUS

Lead | Medical Assistant | Intern | Billing

HEALTH CARE | Pegasus Health Center, Gardens Heath Center, Lake Mary ENT & Allergy

Manager, Partnership Strategy and Success

AUTHOR HEALTH

Biomedical Sciences

University of Central Florida

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SOFIA RUIZ