Sofia Sahagun

Take Out:

• Accurately took and processed phone, online, and in person orders using POS system
• Insured all take out orders were complete, correctly packaged and met company presentation standards.
• Coordinated with kitchen staff to prioritize and expedite to-go-orders during high volume periods
• Managed payment transactions, issued receipts and handled cash or card payments accurately
• Resolved customer concerns or issues promptly and professionally.
• Assisted in prepping utensils, condiments and packaging materials to ensure readiness during rushes.

Coordinator:

• Managed front of house flow by coordinating guest seating and waitlist using reservation systems.
• Communicated effectively with hosts, servers, and management to optimize table turns and guest experience.
• Handled guest inquiries, complaints, and special requests professionally to ensure satisfaction
• Trained and supported new host team members on restaurant policies, procedures, and customer service standards.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet client needs.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Greeted customers to determine wants or needs.