Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sofia Salas

Kalamazoo,MI

Summary

Hard-working and compassionate Human Resources professional with a drive to help employers recruit, develop, and retain qualified candidates. Skilled at building employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills. Ready to provide a reputable organization with outstanding drive and dedication in the field of Human Resources.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

David's Bridal
05.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Receptionist

Metro Toyota
03.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Apparel Sales Associate

Walmart
02.2019 - 11.2019
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Conducted regular inventory audits to maintain accurate records of products available in the store.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer complaints tactfully while adhering to company guidelines and satisfying client needs.
  • Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
  • Collaborated with fellow associates to create eye-catching merchandise displays that attracted customer attention.

Team Member

Jimmy Johns Gourmet Subs
03.2017 - 12.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance and customer satisfaction.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately during peak periods.
  • Provided each customer with exceptional customer service.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked with different stations to provide optimal coverage and meet production goals.

Education

Bachelor's - Human Resource Management

Western Michigan University
Kalamazoo
12.2024

Associate of Arts - Business Management

Kalamazoo Valley Community College
Kalamazoo
05.2022

Skills

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Employee Relations

    Microsoft Office proficiency

    Time Management

    Verbal and written communication

    Benefits and compensation management

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

David's Bridal
05.2022 - 09.2022

Receptionist

Metro Toyota
03.2021 - 12.2021

Apparel Sales Associate

Walmart
02.2019 - 11.2019

Team Member

Jimmy Johns Gourmet Subs
03.2017 - 12.2018

Bachelor's - Human Resource Management

Western Michigan University

Associate of Arts - Business Management

Kalamazoo Valley Community College

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Sofia Salas