Sofia Salinas Puentes
San Antonio
Summary
Energetic and reliable repair specialist with 27+ years experience in assisting customer in solving complex issues.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Community Health Worker
Connxus/Dell Children's Hospital
06.2024 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
Customer Service Representative
SiEnergy Gas Company
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Mobile Repair & Activations
Spectrum
03.2022 - 09.2022
- Troubleshooting & resolving mobile customers technology and service issues, including repair, billing and accounts.
- Assisted customers in activating & transferring their mobile services.
- Managed over 50 customer calls per day
Senor Retail Mobile Specialist
Spectrum
01.2016 - 03.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Top performer 10 months in 2021
Inbound Sales Representative
Spectrum
05.2010 - 01.2016
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Exceeded productivity targets and sales goals
- Increased overall sales through streamlining sales procedures and maintaining long-term relationships with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Sales & Retention Specialist
Time Warner/Spectrum
01.2005 - 02.2010
- Received calls from current customers considering discontinuing a line of service.
- Determined customers needs to repackage their services to meet their needs & budget.
- Was in the Top 10 Performer list, monthly
Marketing Manager
Time Warner Cable
09.2003 - 01.2005
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Maintained complete database of files, contacts and project materials.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Planned and coordinated logistics and shipment of materials for attendees of trade shows.
Construction Coordinator
Time Warner Cable
03.2001 - 09.2003
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Kept project on schedule and within budget while serving as project leader.
- Supervised day-to-day activities of 10-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
Customer Service Representative
Time Warner Cable
06.1995 - 03.2001
- Answered constant flow of customer calls with minimal wait times.
- Handled over 40 calls per day
- Researched misapplied payments and any unknown charges in customers accounts
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted at retail store when short staffed
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted in Dispatch when necessary.
Education
Bachelor of Science - Business Administration
Southwest School of Business & Technical Careers
04.1995
Skills
- Highly competitive,
- Fluent in Spanish
- Organized, disciplined and Goal oriented
- Versatile and adaptable
- Excellent communications Skills
- Ability to work in high paced environment
- Ability to work with people with diverse backgrounds
- Complex Problem-Solving
- Customer Retention
- Customer Needs Assessments
- Customer Support
- Data Input
- HIPAA guidelines
- Schedule management
Certification
- Certified Community Health Worker (CHW), Connxus/Dell Children's Hospital
- CHW Certification Number: 22322
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker
Connxus/Dell Children's Hospital
06.2024 - Current
Customer Service Representative
SiEnergy Gas Company
11.2022 - 06.2023
Mobile Repair & Activations
Spectrum
03.2022 - 09.2022
Senor Retail Mobile Specialist
Spectrum
01.2016 - 03.2022
Inbound Sales Representative
Spectrum
05.2010 - 01.2016
Sales & Retention Specialist
Time Warner/Spectrum
01.2005 - 02.2010
Marketing Manager
Time Warner Cable
09.2003 - 01.2005
Construction Coordinator
Time Warner Cable
03.2001 - 09.2003
Customer Service Representative
Time Warner Cable
06.1995 - 03.2001
Bachelor of Science - Business Administration
Southwest School of Business & Technical Careers
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