Sofia Santillano
Bing’s Market
Chico,CA
3
years of professional experience
Dynamic professional excelling in customer service and cash management. Recognized for training staff and enhancing operational efficiency, I consistently achieved productivity goals while fostering team collaboration and ensuring customer satisfaction. Skilled in POS systems and conflict resolution, I thrive in fast-paced environments.
Work History
Cashier/Assistant Manager
3 Years- Trained new cashiers on company policies, customer service standards, and operational procedures
- Handled returns and exchanges, ensuring customer satisfaction.
- Operated cash register for cash, ebt , and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk/Party Hostess
2 Months- Collaborated with team members to enhance event flow and guest satisfaction.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Coordinated refreshments and food for table and room parties.
- Maintained open communication with parents throughout events, fostering trust and confidence in our services
Education
Bachelor of Arts - Psychology
High School Diploma
Skills
Customer service excellence
Work ethic and integrity
Team collaboration
Cash handling and management
Conflict resolution
POS system operations
Staff training
Inventory management
Timeline
Front Desk/Party Hostess
Rebounderz Indoor Trampoline Arena
06.2026 - 08.2026Read More
Cashier/Assistant Manager
Bing’s Market
08.2023 - 08.2026Read More
California State University, Chico
Bachelor of Arts from Psychology
Read More
Natomas Charter School-ECA
High School Diploma
Read More