Sofia Sarasti
Park City,UT
Summary
A highly personable and efficient server with 5 years of fostering strong customer loyalty. Skilled in offering welcoming costumer service while managing multiple tasks to ensure positive guest experience. Proficient in English and Spanish, to effectively communicate with guests with diverse backgrounds.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Goldener Hirsch Inn
11.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Server
Waldor Astoria
04.2024 - 01.2025
- Taking orders with precision to overseeing the presentation of the dishes.
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet Food Server
Grand Hyatt Hotel
10.2023 - 03.2024
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
- Managed dietary restrictions and allergies, ensuring accurate food preparation and safe consumption by guests.
- Contributed to team success by consistently maintaining a positive attitude and professional demeanor during high-pressure situations.
Server
Wasatch Brew Pub
12.2022 - 03.2024
- Confirmed legal drinking ages and discontinued service to intoxicated guests.
- Ensure guests left with positive impression of restaurant helping to promote repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Art Dealer
Lurie Fine Art
06.2023 - 09.2023
- Sell artwork to collectors, investors, or the general public
- Build and maintain relationships with artists, collectors, and potential buyers.
- Art dealers often promote exhibitions, artists, and specific works through advertising, social media, and networking events to attract buyers.
- Provide advice to collectors about which pieces may appreciate in value, helping them make informed decisions.
Server
Bandannas BBQ
09.2022 - 01.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
Hospitality Management - Hospitality Administration And Management
UDLA
Quito, Ec06.2022
Skills
- Aloha POS System, Agilysys Hospitality Software, OPERA Hotel Property Management Solutions (PMS), Toast POS system
- Attention to detail
- Anticipating Guest's Needs
- Strong Organizational skills
- Multilingual Communication skills
- Health and Safety Trained
- Professional appearance
- Exceptional customer service
- Menu memorization
- Service prioritization
- Team collaboration
Accomplishments
- Achieved the Forbes Evaluation Process by completing the Forbes Inspections with accuracy and efficiency.
Personal Information
- Date of Birth: 01/31/00
Hobbies and Interests
- Arts & crafts
- Reading
- Learning foreign languages
- Individual sports
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Server
Goldener Hirsch Inn
11.2024 - Current
Server
Waldor Astoria
04.2024 - 01.2025
Banquet Food Server
Grand Hyatt Hotel
10.2023 - 03.2024
Art Dealer
Lurie Fine Art
06.2023 - 09.2023
Server
Wasatch Brew Pub
12.2022 - 03.2024
Server
Bandannas BBQ
09.2022 - 01.2023
Hospitality Management - Hospitality Administration And Management
UDLA
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