Sofia Semifero Rodriguez
Dallas
Summary
A self-starter enthusiastic about making technology digestible for users, while optimizing resources. Eager to leverage my experience in customer service, sales, and technology in a new position with room for advancement.
Overview
5
5
years of professional experience
Work History
Auto Claims Adjuster
AAA Texas
Coppell, TX
11.2024 - Current
- Utilized advanced claims management systems (Guidewire, CCC, MRM and Xactimate, etc) to efficiently process and track claims from initial filing to settlement.
- Negotiated settlements with policyholders, repair shops, and third parties, ensuring fair compensation while adhering to company guidelines and legal requirements.
- Collaborated with law enforcement, medical professionals, and other parties to investigate claims, including coordinating with legal teams for liability determination in complex cases.
- Used predictive analytics tools and fraud detection software to spot irregularities in claims, flagging suspicious activity for further investigation.
Technical Specialist
Apple
Dallas, TX
07.2022 - 05.2024
- Helped new owners get started and current ones get quick, efficient technical and software support — developing strong, positive relationships with Apple.
- Flexibility to regularly rotate through different technical specialties and skill sets, with a focus on hero products.
- Efficiently supported multiple customers at once and offered full solutions — including business, trade-in, ownership, coverage, and repair options.
- Promoted into role subsequent to outstanding performance as a Sales Specialist: achieved top 4 in sales within 1st quarter, contributing over $245,000 in sales.
Crew Member
Trader Joes
Dallas, TX
10.2021 - 06.2022
- Kept shelves stocked at all times, while logging and reporting all spoilage and donation items to keep an accurate inventory count
- Unloaded delivery trucks and organized products to be stocked and stored by staff.
- Managed movement flow within the store, while maintaining personal and undivided attention to each customer.
- Kept current knowledge of all current and new products in the store.
Supervisor
Hatchways
Dallas, TX
07.2019 - 11.2020
- Responsible for hiring, training, scheduling, and managing front of house staff.
- Assisted managers with administrative tasks, scheduling, ordering, and inventory.
- Coordinated meetings and conferences in our co-working space.
- Promoted into role subsequent to outstanding performance as an Associate.
Education
Associate of Applied Science - Paralegal
Dallas College
Dallas, TX05.2022
High School Diploma -
Bishop Dunne Catholic School
Dallas, TX05.2018
Skills
- Multi-tasking
- Conflict resolution
- Managing ambiguity
- Client relationship building
- Technical support knowledge
- Technical consulting and guidance
- MRM
- CRM
- MobileGenius
Timeline
Auto Claims Adjuster
AAA Texas
11.2024 - Current
Technical Specialist
Apple
07.2022 - 05.2024
Crew Member
Trader Joes
10.2021 - 06.2022
Supervisor
Hatchways
07.2019 - 11.2020
Associate of Applied Science - Paralegal
Dallas College
High School Diploma -
Bishop Dunne Catholic School
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