Sofia Shepherd
Cincinnati,IA
Summary
Dynamic professional with strong customer service skills and a proven ability to resolve issues effectively. Experienced in training new associates and leading teams during peak operations.
Overview
3
3
years of professional experience
Work History
Lead Brand Representative
Hollister.Co
Cincinnati, OH
08.2025 - Current
- Served as senior team member on sales floor, addressing inquiries regarding policies and procedures.
- Trained and mentored new hires on folding standards and customer service expectations.
- Led team during peak shifts by directing recovery tasks and organizing floor operations.
- Assisted with opening and closing routines, including register setup and sales floor preparation.
- Resolved customer issues, returns, and policy questions independently, escalating to management when necessary.
Temporary Key Holder
Hollister.Co
Cincinnati, OH
05.2025 - 08.2025
- Managed opening and closing of store, including cash drawer counting and deposit security.
- Oversaw front-of-house operations, resolving customer issues to enhance shopping experience.
- Handled escalated customer concerns professionally, adhering to company policies.
- Monitored sales floor, fitting rooms, and cash wrap for loss prevention and cleanliness.
- Communicated daily sales results and operational needs to management effectively.
- Trained new associates on register procedures and customer service standards.
- Assisted with scheduling and task delegation to maintain adequate staffing levels.
- Executed floor moves and visual merchandising updates in line with corporate guidelines.
Private Nanny
Independent Employer
Cincinnati, OH
01.2024 - 08.2024
- Provided attentive supervision for children in home environment.
- Developed engaging activities to enhance learning and creativity.
- Assisted with daily routines including meals, hygiene, and naps.
- Communicated with parents regarding children's progress and needs.
- Ensured a safe and nurturing environment for optimal development.
- Managed household tasks related to childcare, including laundry and meal preparation.
- Fostered positive relationships through patience and understanding.
- Transported children to school and extracurricular activities.
Stock Associate
Hollister.Co
Cincinnati, OH
02.2023 - 03.2024
- Stocked merchandise on sales floor while maintaining organized displays.
- Processed incoming shipments, verified product accuracy, and stocked shelves accordingly.
- Monitored stock levels and reported discrepancies to management promptly.
- Ensured safety and cleanliness compliance in storage areas and workspaces.
- Collaborated with team to enhance backroom operations and efficiency.
- Provided timely support to sales associates during peak hours on the floor.
- Assisted customers in locating products, answering inquiries regarding availability and features.
- Organized shelving, racks, and displays to facilitate customer access to merchandise.
Education
High School Diploma -
Sycamore Highschool
Cincinnati, OH05-2024
Bachelor of Arts - Strategic Communications
Miami University
Oxford, Ohio, OHSkills
- Customer service and support
- Visual merchandising
- Cash handling
- Sales management
- Employee training and development
- Inventory control
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Analytics reporting
- Customer engagement
- Public speaking skills
- Marketing expertise
- Multilingual communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Lead Brand Representative
Hollister.Co
08.2025 - Current
Temporary Key Holder
Hollister.Co
05.2025 - 08.2025
Private Nanny
Independent Employer
01.2024 - 08.2024
Stock Associate
Hollister.Co
02.2023 - 03.2024
High School Diploma -
Sycamore Highschool
Bachelor of Arts - Strategic Communications
Miami University