SOFIA SIEWNARINE
Winter Haven,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
At Home Inbound Call Center Representative
Omaha Steaks
Winter Haven, FL
11.2023 - 12.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided accurate information about products or services to customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
Office Cargo Agent Specialist
Worldwide Flight Services
Jamaica, NY
12.2019 - 08.2022
- Process air fright documentation including updating company database, verifying customs releases and preparing proof of delivery packages for import and export
- Provide quality service to customers by supplying requested information in a timely manner
- Intake payments from customers and forward to accounting department
- Maintain and categorize air freight documentation
Event Coordinator Intern
LEARNING TO WORK INTERNSHIP PROGRAM
Flushing, NY
09.2018 - 06.2019
- Completed workshops through the use of google suite
- Completed workshops teaching readiness skills to colleagues
- Worked collaboratively with interns to complete event planning for school community
- Learn how to create budgets for events
Sales Associate
Marshalls
South Ozone Park, NY
12.2018 - 05.2019
- Greeted customers and provided them with further assistance
- Helped shoppers locate merchandise
- Provided quality customer services
- Arranged merchandise in the working environment
Education
High School Diploma -
North Queens Community High School
Flushing, NY06-2019
Skills
- Call Management
- Account Updating
- Call Center Operations
- Order Management
- Customer Service
- Problem-Solving Skills
- Prospecting Skills
Timeline
At Home Inbound Call Center Representative
Omaha Steaks
11.2023 - 12.2023
Office Cargo Agent Specialist
Worldwide Flight Services
12.2019 - 08.2022
Sales Associate
Marshalls
12.2018 - 05.2019
Event Coordinator Intern
LEARNING TO WORK INTERNSHIP PROGRAM
09.2018 - 06.2019
High School Diploma -
North Queens Community High School
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