Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sofia Solarte

Sofia Solarte

Passaic,NJ

Summary

Highly motivated and results-oriented customer service specialist in hectic settings. Competent in communication, multitasking, and problem-solving. In order to comprehend and foresee consumer wants, excellent empathy and active listening abilities. Devoted to providing consumers with outstanding service and developing lasting connections with them. Effectively handles issues and settles disputes to increase customer satisfaction. Candidate who is reliable and organized and successfully manages several priorities, willing to accept more duties in order to achieve team objectives.

Overview

2
2
years of professional experience

Work History

Server

Doherty Enterprises
05.2023 - 11.2023
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
    • Seated customers in timely manner by managing reservations and waitlists skillfully.
    • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bartender and server

Futbol Five
09.2021 - 04.2023
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated
    • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
    • Took orders of drinks and other services offered and served them to guests
    • Completed all tasks in compliance with company policies and procedures
    • Confirmed important personal and payment information for compliance with security and payment card industry standards
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
    • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Kept bar presentable and well-stocked to meet customer needs.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Served high customer volumes during special events, nights, and weekends.
    • Obtained cash bank and stocked service bar to prepare for operation.
    • Recruited and trained new bartenders and barbacks to help maintain talented team.
    • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
    • Verified drinking age requirements of customers by carefully reviewing photo identification.

Front Desk Receptionist

Residence Inn By Marriott
02.2022 - 07.2022
  • Work front desk , answering calls and setting appointments
  • Handling transactions
  • Oversee facility, handle member questions
  • Assisted customers in a friendly and courteous manner and effectively responded to questions and requests
  • Completed all tasks in compliance with company policies and procedures
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Tracked important information in spreadsheets and ran reports or generated graphs using data
  • Collected room deposits, fees, and payments
  • Completed data entry and filing to keep records updated for easy retrieval
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Confirmed appointments, communicated with clients, and updated client records
  • Resolved customer problems and complaints
  • Work front desk where tasks include: greeting guests, answering and directing phone calls, handling transactions, and making reservations requested by members
  • Exercised interpersonal skills by greeting guests and providing world-class service
  • Creating guests reservations and checking them in and out of hotel
  • Calls, handling transactions, handling advanced deposits and ensuring guest satisfaction
  • Exercised interpersonal skills by greeting guests and providing world-class service
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Education

Associate of Science - Business Administration And Management

HCC
Tampa, FL
06.2024

High School Diploma -

Braulio Alonso
Tampa, FL
05.2022

Skills

    • Hospitality Service
    • Verbal and Written Communication
    • Time Management
    • Strategic Planning
    • Microsoft Office
      • Team work
      • Emotional Intelligence
      • Self-management
      • Analytical skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Limited Working
French
Elementary

Timeline

Server

Doherty Enterprises
05.2023 - 11.2023

Front Desk Receptionist

Residence Inn By Marriott
02.2022 - 07.2022

Bartender and server

Futbol Five
09.2021 - 04.2023

Associate of Science - Business Administration And Management

HCC

High School Diploma -

Braulio Alonso

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Sofia Solarte