Sofia Stone

Responsible for the opening and closing of the store on base.

Provide customer service politely and professionally to assist military customers in

person and via telephone.

Investigated and resolved customer inquiries and complaints in a timely and

empathetic manner.

Received, counted, and marked soiled clothing from military customers.

Inspected and sorted all soiled clothes based on color and fabric type.

Selected and utilized appropriate cleaning agents, additives, and procedures.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy, and resolving problems on the spot.

Accurately documented, researched, and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging work environment.

Observe all rules, regulations and guidelines related to food service. Serve food according to established guidelines for serving size. Clean

and/or sanitize utensils, equipment and work areas including windows, walls, tables,

chairs, serving lines and countertops. Follow policies and procedures for mixing

cleaning products, cleaning and sanitizing surfaces, utensils, dishes, equipment.

Wears personal protective equipment as required.

Participate in the preparation of foods.

Perform other duties as assigned by supervisor.

Collaborate as a team member coordinating customer experience.

Maintain excellent customer service relationships by assisting and providing

exceptional customer service.

Maintain Positive attitude when dealing with stressful situations.