Sofia Sun
Rowland Heights,CA
Summary
Multilingual Front Desk agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
CEO's Assistant
Cactus botanics
City of Industry, California
09.2022 - 04.2024
- Excellent communication skills, both verbal and written.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Front Desk Receptionist
Yolo Foot Spa
Los Angeles, CA
03.2022 - 06.2023
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
Front Desk Associate
Optometry Offices
Rowland Heights, CA
04.2022 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
HR Manager
Massage on the Beach
Huntington Beach, California
04.2023 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee disputes by employing conflict resolution techniques.
Education
AA Transfer - History
Mt San Antonio College
Walnut, CA2023
Japanese
University of California - Los Angeles
Los Angeles, CASkills
- Guest Satisfaction
- Call Transfers
- Check-in and Checkout Procedures
- Trilingual
- Customer Service
Languages
Chinese (Mandarin)
Native language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Manager
Massage on the Beach
04.2023 - Current
CEO's Assistant
Cactus botanics
09.2022 - 04.2024
Front Desk Associate
Optometry Offices
04.2022 - 11.2022
Front Desk Receptionist
Yolo Foot Spa
03.2022 - 06.2023
AA Transfer - History
Mt San Antonio College
Japanese
University of California - Los Angeles
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