Sofia Tatum
Plano,TX
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through eleven years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Planning Assistant
Planate Management Group LLC – USA
Alexandria , VA
2020.03 - Current
- Support day-to-day admin and project related activities of Planning Division
- Support Planning Services Division (PSD) with Fresh desk/ISO
- Business card ordering
- Meeting and event planning/logistics
- Development of project schedules in MS Project
- Shipping/logistics transaction
- Expense reporting
- PSD policy coordination and document control
- Procore timekeeping advocate and file management
- SharePoint management
- Monthly project updates and invoice coordination
- General business development support.
- Performs other responsibilities associated with this position as may be appropriate.
Youth Care Worker
Opportunities Unlimited – USA
Junction City , Kansas
2020.09 - 2021.05
- Help supervise,care and mentor kids.
- Act as role model, enforcing rules and modeling positive behaviors.
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Overseeing kids participation in group activities, help them develop positive social interactions and encourage them to complete day-to-day tasks.
- Documented data and completed accurate updates to case records.
Admin Lead East Africa.
Planate Management Group LLC – East Africa.
Nairobi , Kenya
2019.09 - 2020.02
- Process conference room reservation by using reservations system.
- Scheduling meetings.
- Distribute and store correspondence
- Organize filing system for corporate documents
- Assist with daily time keeping of employees
- Source local vendors
- Manage inventory/asset management and place orders
- Mails and ship items to employees
- Assist in travel arrangements and coordination
- Maintain and update admin databases
- Assists in handling operations in Kenya
- Coordinates and executes emergency planning
- Procurement of Planate branded items.
- Training new employees while on-boarding
- Supporting engineering support division with opening/creating service tickets through fresh desk systems (pilot project), coordinating and liaising with respective divisions.
- Perform other duties as required by Business Support Group Vice President and in Country Manager.
Data Analyst -Consultancy
HCBS
Nairobi , Kenya
2018.09 - 2019.09
- Analyzed data.
- Summarizing data of applicants.
- Performed data entry in the system.
- Established and deduced data of applicant to help human resource in decision making.
Billeting Supervisor-Customer Support/Client Care
DynCorp International LLC
Fortworth , Texas
2010.11 - 2018.08
- Supervises plans, directs, and coordinates activities of billeting management operations for a project.
- Oversees temporary and permanent living quarters for clients (military) and other civilian contractors.
- Supervise activities to oversee proper maintenance, upkeep, safety and cleanliness standards are adhered.
- Conducts regular customer surveys, needs assessments including but not limited to meeting quality standards for services, and evaluation of customer satisfaction.
- Helps to develop and implement billeting operations to maximize customer service and value to customer.
- Supervises a team of employees, subcontractor and/or labor broker personnel.
- Coordinates activities to oversee proper maintenance, safety and cleanliness standards are adhered.
- Responsible for maintaining vacancy/occupancy rates and databases.
- · Collect, compile, analyze and submitted daily operational reports.
- · Supervise escorts and direct sub-contractor employees.
- · Ensure the proper inventory of supplies for living quarters, cleaning, government furnished equipment and properties are maintained.
- · Ensure the department issued government properties are inventoried and proper records kept.
- · Works with operations to ensure service orders for living quarters are completed in a timely manner.
- · Work customer service desk providing friendly, professional service to the customer.
- · Adhered to all confidentiality requirements at all times.
- · Ensure proper inventory of supplies and properties.
- · Training billeting personnel on standards and procedures.
- · Completing administration tasks and processes.
- · Preparing meeting slides, attending meetings and taking minutes.
- · Making sure records are accurate and follow-up with respective departments.
- · Communicated needed information to management and staff.
- · Performing department audits.
- · Filling in for department manager while on leave.
Help Desk Specialist-Client Support/Client Care.
DynCorp International LLC –Afghanistan
Delaram-II , Afganistan
2010.12 - 2011.04
- Responsible for processing Service, Work Order Request and Transportation Movement Request (SOR, WOR and TMR) and dispatch them to various departments.
- Construction of daily reports for Site Management.
- Learned data entry system (MRO) and using all applications within system
- Communicate effectively with US Military.
- Create and manage databases; excel spreadsheets, word documents, PowerPoint
- Perform simple, routine, and repetitive administrative functions and complete routine reports and correspondence.
- Respond to queries either in person, emails or over phone for customers seeking help.
- Ask questions to determine nature of problem,
- Communicate effectively with groups of customers or employees of an organization and apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Follow-up with customers to ensure issues has been resolved after the deficiencies have been fixed.
- Performed administrative tasks.
- Developed and maintained courteous and effective working relationships
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
Customer Care/ Public Relations
Olooltepes Picnic Site
Kiserian , Kenya
2009.01 - 2010.11
- Managed wide variety of customer service and administrative tasks to resolve customer issues effectively and efficiently.
- Ensuring that clients receive their orders on time.
- Ensuring clients/customers are satisfied.
- Worked as liaison between customers, management and sales team.
- Responsible for ensuring that customer needs are responded on time.
- Promptly responded to inquiries and requests from prospective customers
- Facilitated inter-departmental communication to effectively provide customer support.
- Effective liaison between customer and internal departments.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standards goals.
Optical Medical Team Volunteer– Kenya
Second Calvary Baptist Medical Team
Norfolk , VA
2008.01 - 2008.02
- Translating from English to Kiswahili and vice versa.
- Filling in medical sheets and registering the patients.
- Handled over 200 patients per day.
- Issuing spectacles to the patients who have been prescribed for.
- Interpreting / writing the prescription for optician/ophthalmologist as he/she is attending/examining patients.
- Assisting nurse to issue out prescriptions to patients.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Secretary
Tusemezane Family Programme - An NGO
Ngong , Kenya
2007.01 - 2008.01
- Listening to the plight of orphans, HIV affected & infected children and encouraging them by giving them hope.
- Taking care of the children by ensuring that get their daily amenities.
- Peer Educator.
- Administrative tasks
- Drafted agendas, recorded minutes and created documents for meetings and for international conferences.
Education
Diploma in Workplace Safety And Health
Alison
Ireland, 2022
Certificate in Customer Service Training
Alison
Ireland2015
Advance Certificate in HIV/AIDs Prevention.
Global Aids Response Agency
Kenya2007
Certificate in Ms. Office Suite
Nairobi Institute of Business Studies
Nairobi2006
High School Diploma -
Busara Forest View Academy
Kenya2005
Kenya Certificate of Primary Education
Nyandarua Boarding Primary School
Kenya12.2001
Skills
Communication (written)
Communication/ interpersonal skills
Analytical thinking
Planning and organization
Customer/client service
Problem solving
Attention to detail/precision
Conscientiousness
Teamwork and collaboration.
Administrative skills
Cultural exposure
Proficient in Microsoft Office
Accomplishments
· Taking over military billeting, running it and attained an outstanding performance.
· Filling in for one of the employees in the organization service desk operations and achieved and surpassed the highest client satisfaction for that month.
· Filling in for the billeting manager while he was out of theatre and running the department.
· Numerous appreciations from my satisfied clients, tokens of appreciation from customers.
· Enjoyed a good rapport and close relationship with most of my clients.
· Exceptional customer service skills,embraces the concept of both the internal and external customer.
· The ability to work independently and work effectively as a team player;
· Demonstrated competencies in the following areas: results orientation, ownership mindset, solutions outlook and integrity.
· Safety employee of the month of August 2014 theatre wide in Afghanistan.
· Received 5 years of service award from DynCorp International.
· Implementing the emergency management plan worldwide for planate management group.
· Taking part in the pilot project of using the fresh desk system.
Additional Information
Awards.
· Safety employee of the month of August 2014 theatre wide in Afghanistan.
· SPOT award Nov 2016.
· Certificate of Achievement
· Certificates of Appreciations.
Certification
· Certificate in computer studies (Ms. Office Suite)
· Certificate in Leadership and Development
· Certificate in Customer Service Training.
· Advance Certificate in HIV/AIDS Prevention.
· Certificate in Fire Prevention
· Certificate in Retail Distribution.
· Certificate in Combat Life Saver (CLS).
· Certified CPR/AED
· Certifications in basic safety.
· Certificate in Project Management (Procore core tools)
· Certificate in Project Management (Procore Project management)
· Certification in Project Management (Procore Financial Management).
Languages
English
Full Professional
Swahili
Native or Bilingual
Luo
Native or Bilingual
Timeline
Youth Care Worker
Opportunities Unlimited – USA
2020.09 - 2021.05
Planning Assistant
Planate Management Group LLC – USA
2020.03 - Current
Admin Lead East Africa.
Planate Management Group LLC – East Africa.
2019.09 - 2020.02
Data Analyst -Consultancy
HCBS
2018.09 - 2019.09
Help Desk Specialist-Client Support/Client Care.
DynCorp International LLC –Afghanistan
2010.12 - 2011.04
Billeting Supervisor-Customer Support/Client Care
DynCorp International LLC
2010.11 - 2018.08
Customer Care/ Public Relations
Olooltepes Picnic Site
2009.01 - 2010.11
Optical Medical Team Volunteer– Kenya
Second Calvary Baptist Medical Team
2008.01 - 2008.02
Secretary
Tusemezane Family Programme - An NGO
2007.01 - 2008.01
Diploma in Workplace Safety And Health
Alison
Certificate in Customer Service Training
Alison
Advance Certificate in HIV/AIDs Prevention.
Global Aids Response Agency
Certificate in Ms. Office Suite
Nairobi Institute of Business Studies
High School Diploma -
Busara Forest View Academy
Kenya Certificate of Primary Education
Nyandarua Boarding Primary School
· Certificate in computer studies (Ms. Office Suite)
· Certificate in Leadership and Development
· Certificate in Customer Service Training.
· Advance Certificate in HIV/AIDS Prevention.
· Certificate in Fire Prevention
· Certificate in Retail Distribution.
· Certificate in Combat Life Saver (CLS).
· Certified CPR/AED
· Certifications in basic safety.
· Certificate in Project Management (Procore core tools)
· Certificate in Project Management (Procore Project management)
· Certification in Project Management (Procore Financial Management).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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