Sofia Tiko
Lee,MA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Attentive in youth development with creating impactful programs that promote positive youth development. Strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Development Professional
Hillcrest Educational Centers, Inc
5 Ramsdell Rd, Great Barrington, MA 01230
10.2024 - Current
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Monitored youth behavior and offered guidance and support for positive change.
- Provided crisis intervention and emotional support to youth.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Cashier/Assistant Baker
Pixie's Boulangerie
198 Main St, Great Barrington, MA 01230
08.2024 - 10.2024
- Worked effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Complied with health and safety codes to protect staff and customers.
- Operated cash registers and processed payments accurately.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
Waitress and Hostess
Salmon run
Lee, MA
04.2024 - 07.2024
- Greeting customers and taking their orders
- Providing menu recommendations and answering questions about menu items
- Taking food and beverage orders accurately and promptly
- Delivering food and beverages to tables
- Ensuring customer satisfaction by checking in during meals
- Handling payments and operating the cash register
- Collaborating with kitchen and bar staff to ensure prompt service
- Cleaning tables and maintaining a tidy dining area
- Adhering to health and safety regulations
Crew Member
Dunkin' Donuts
185 Madison St, Worcester, MA 01610
06.2019 - 10.2023
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning café areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Cross-trained in multiple positions within the store as needed
- Prepared food items following established recipes and safety guidelines
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Hostess/Waitress
Yong Shing
Worcester, MA
05.2021 - 09.2021
- Answered phone calls to take reservations and address guest questions and concerns/complaints
- Assisted in seating guests and managing the waitlist
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cashed out take-out orders and handled the drawers at the end of every shift
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Marketing & Finance - Marketing Management
Westfield State University
Westfield, MAMarketing & Finance - Marketing Management
Berkshire Community College
1350 West St, Pittsfield, MA 01201Marketing & Finance - Marketing Management
Assumption University
Worcester, MASkills
- Customer service
- Food service
- Positive environment planning
- Restaurant experience
- Time management
- Life skills education
- Communication skills
- Continuous supervision
- Crisis management
- Crisis intervention
- Reliability
- Safety
Certification
- Crisis Intervention Team Training Certificate – Non-Profit Organization.
- CPR/AED Certification
Languages
Albanian
Native or Bilingual
Timeline
Youth Development Professional
Hillcrest Educational Centers, Inc
10.2024 - Current
Cashier/Assistant Baker
Pixie's Boulangerie
08.2024 - 10.2024
Waitress and Hostess
Salmon run
04.2024 - 07.2024
Hostess/Waitress
Yong Shing
05.2021 - 09.2021
Crew Member
Dunkin' Donuts
06.2019 - 10.2023
Marketing & Finance - Marketing Management
Westfield State University
Marketing & Finance - Marketing Management
Berkshire Community College
Marketing & Finance - Marketing Management
Assumption University