Sofia Tinjaca
Jacksonville
Summary
Highly motivated employee with a desire to take on new challenges. Adept at database management and strategic communication, I significantly enhanced the service quality of the companies I have worked for through comprehensive market research and customer feedback analysis. I excel in creative problem-solving and fostering positive relationships, significantly contributing to operational efficiency and team cohesion.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Ingenieria Inmobiliaria Ltda
Bogota
01.2021 - 09.2023
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Managed the banking business portal; executed bank transfers, and performed accounting or financial analysis.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained positive working relationship with fellow staff and management.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
Commercial Assistant
Edex
Buenos Aires
09.2018 - 01.2020
- Conducted comprehensive market research to identify trends and business opportunities.
- Analyzed customer feedback surveys to improve service quality and customer satisfaction levels.
- Communicated effectively with all stakeholders involved in each transaction.
- Delivered optimal administrative, customer service and case management support.
Administrative Assistant
Caracteres Sud
Buenos Aires
09.2017 - 05.2018
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Business Administration - Economics
University of Buenos Aires
Buenos Aires, Argentina12-2021
Skills
- Database management
- Payroll and budgeting
- Strategic communication
- Computer skills
- Friendly, positive attitude
- Conflict resolution
- Analytical and critical thinking
- Creative positioning
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Officer
Ingenieria Inmobiliaria Ltda
01.2021 - 09.2023
Commercial Assistant
Edex
09.2018 - 01.2020
Administrative Assistant
Caracteres Sud
09.2017 - 05.2018
Bachelor of Business Administration - Economics
University of Buenos Aires
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