Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Tinjaca

Sofia Tinjaca

Jacksonville

Summary

Highly motivated employee with a desire to take on new challenges. Adept at database management and strategic communication, I significantly enhanced the service quality of the companies I have worked for through comprehensive market research and customer feedback analysis. I excel in creative problem-solving and fostering positive relationships, significantly contributing to operational efficiency and team cohesion.

Overview

6
6
years of professional experience

Work History

Administrative Officer

Ingenieria Inmobiliaria Ltda
Bogota
01.2021 - 09.2023
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Managed the banking business portal; executed bank transfers, and performed accounting or financial analysis.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained positive working relationship with fellow staff and management.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.

Commercial Assistant

Edex
Buenos Aires
09.2018 - 01.2020
  • Conducted comprehensive market research to identify trends and business opportunities.
  • Analyzed customer feedback surveys to improve service quality and customer satisfaction levels.
  • Communicated effectively with all stakeholders involved in each transaction.
  • Delivered optimal administrative, customer service and case management support.

Administrative Assistant

Caracteres Sud
Buenos Aires
09.2017 - 05.2018
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed database systems containing customer contact information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

Bachelor of Business Administration - Economics

University of Buenos Aires
Buenos Aires, Argentina
12-2021

Skills

  • Database management
  • Payroll and budgeting
  • Strategic communication
  • Computer skills
  • Friendly, positive attitude
  • Conflict resolution
  • Analytical and critical thinking
  • Creative positioning

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Administrative Officer

Ingenieria Inmobiliaria Ltda
01.2021 - 09.2023

Commercial Assistant

Edex
09.2018 - 01.2020

Administrative Assistant

Caracteres Sud
09.2017 - 05.2018

Bachelor of Business Administration - Economics

University of Buenos Aires

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Sofia Tinjaca