Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Sofia Todorov

Sofia Todorov

SUNNY ISLES BEACH,Florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Designer

Closets by Design
Miami, Florida
01.2024 - 05.2024
  • Assisted in developing marketing strategies for new products based on customer needs analysis.
  • Participated in brainstorming sessions to generate new ideas for product features or improvements.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.
  • Delivered designs to diverse clients on time and within budget.
  • Advised clients on how best to utilize available space within their homes or businesses.
  • Provided detailed estimates of material costs and time frames for each project.

Receptionist

Seven Senses Sap
Aventura, Florida
07.2023 - 12.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.

Customer Service Retention Specialist

Badge Buddies
Weston, Florida
05.2023 - 12.2023
  • Responded to customer inquiries and complaints via phone, email, and in-person.
  • Provided detailed explanations of company products and services.
  • Identified customer needs and offered appropriate solutions.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Monitored customer satisfaction levels using surveys and feedback forms.
  • Analyzed customer data to identify potential retention opportunities.
  • Developed strategies to increase customer loyalty and retention rates.
  • Conducted regular follow-up calls with clients to ensure their satisfaction.

Party Host /Front End Cashier

Flying Squirrel Trampoline Park
Weston, FL
03.2022 - 06.2023
  • Greeted guests and provided them with party information.
  • Organized seating arrangements, decorations, and food supplies.
  • Assisted in preparing the entertainment program for the event.
  • Provided support to guests during the event including answering questions and addressing any concerns.
  • Coordinated catering services from outside vendors.
  • Ensured that all areas of the venue were kept clean throughout the duration of the party.
  • Managed a team of volunteers to help execute tasks related to hosting the event.
  • Collected feedback from guests regarding their experience at the event.
  • Maintained records of attendance, guest list, and other relevant details about each event hosted.

Education

High School Diploma -

Cypress Bay High School
Weston, FL
06-2023

Skills

  • Branding and Identity
  • Concept Development
  • Design strategy
  • Project Management
  • Originality
  • Layout Design
  • Client satisfaction
  • Administrative Support
  • Scheduling
  • Office Management
  • Greeting and Seating Clients
  • Customer service experience
  • Direct Sales
  • Customer Service
  • Quality Control
  • Resourceful thinking
  • Team player attitude
  • Teamwork and Collaboration
  • Guest service
  • Work Ethic and Integrity
  • Reliability and punctuality
  • POS Systems
  • Cash Handling
  • Returns processing
  • Cash Register Operation
  • Customer Assistance
  • Customer Relations

Certification

  • CPR Certified
  • First AID Certified
  • AED Certified

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Designer

Closets by Design
01.2024 - 05.2024

Receptionist

Seven Senses Sap
07.2023 - 12.2023

Customer Service Retention Specialist

Badge Buddies
05.2023 - 12.2023

Party Host /Front End Cashier

Flying Squirrel Trampoline Park
03.2022 - 06.2023

High School Diploma -

Cypress Bay High School

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Sofia Todorov