Sofia Torres
Umatilla,FL
Summary
Dynamic professional with extensive experience in customer service at Lowes, excelling in employee training and cash handling. Recognized for enhancing team productivity and maintaining a positive shopping environment. Proven ability to manage high-pressure situations with a positive attitude while ensuring customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Head Cashier
Lowes
10.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Waitress
Blackwater Inn
01.2003 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Diploma - Diploma
Umatilla High School
Umatilla, FL06.2005
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Stock replenishment
- Punctuality
- Team leadership
Timeline
Head Cashier
Lowes
10.2021 - Current
Waitress
Blackwater Inn
01.2003 - 08.2021
Diploma - Diploma
Umatilla High School
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