SOFIA TREVINO
Hitchcock,TX
Summary
Results-oriented Customer Service Associate with 2+ years of experience providing exceptional customer service in a retail environment. Proven ability to build customer relationships, process orders, and resolve customer inquiries quickly and efficiently. My strengths include monetary transactions, performance goals, dining room organization, and excellent communication skills. I excel in development training and conflict resolution, possessing fine-tuned communication skills that support my natural teamwork mentality. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals. I am a motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
H-E-B
10.2023 - Current
- Developed customer service strategies to meet customer needs
- Utilized problem-solving skills to resolve customer inquiries
- Assisted with customer service related projects
- Collaborated with other departments to resolve customer inquiries
- Greeted customers in a friendly and professional manner
- Assisted customers with product returns and exchanges
- Maintained a professional and courteous attitude to customers at all times
- Followed up with customers to ensure satisfaction and to resolve any outstanding issues
- Utilized excellent customer service skills to maintain customer satisfaction and loyalty
- Bagged customers groceries with care and intent
TEAM MEMBER
Chick-fil-A
01.2022 - Current
- Dining Room Organization
- Customer Engagement
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
Education
Alvin High School
Skills
- Route Management
- Product Sales
- Business Development
- Customer Service
- Monetary Transactions
- Performance Goals
- Dining Room Organization
- Safety and Sanitation
- Distribution of Goods
- Customer Engagement Standards
- Waste Reduction
- Table Service
- Suggestive Selling
- Shift Work
S K I L L S
- Monetary Transactions
- Safety and Sanitation Standards
- Table Service
- Shift Work
- Performance Goals
- Distribution of Goods
- Waste Reduction
- Suggestive Selling
E D U C A T I O N
Alvin High School, Alvin, TX, Member of National Honor Society, Awarded AP Scholar Award, Awarded AP Capstone Diploma, 3 time Varsity Golf Team Member
Timeline
Customer Service Assistant
H-E-B
10.2023 - Current
TEAM MEMBER
Chick-fil-A
01.2022 - Current
Alvin High School
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