Sofia Vaca

• While at Target I was trained in Drive up, Fulfillment, General Merchandise, SCO, Service Desk, and Cashier
• Supported team members, fostering a collaborative and productive work environment.
• Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
• Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
• Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.

• Operated cash register to record transactions accurately and efficiently.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

I was employed here for an internship through Lifespan and was placed at Miriam Hospital worked as a transporter, transporting patients throughout the hospital

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help whenever transporting hospital patients
• Strengthened communication skills through regular interactions with hospital patients and making sure I made their day better during transport

• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Greeted guests, promoted specials, and took orders.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Collaborated with team members to maintain a smooth workflow during busy hours.

This was a Summer Internship through Goodwill Industries.

• This course taught me the key fundamentals to customer service, money management and prepared me for job interviews
• Participated in training sessions focused on communication strategies to enhance communication skills
• Participated in training sessions to improve interview skills, soft skills as well as improving our resumes
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• As a puppy raiser you were placed with a German shepherd puppy to raise and train to become a seeing eye dog. I was placed with a puppy named Ula who spent a year with me. As a puppy raiser it was my responsibility to attend training classes, test walks to prove she can advance as well as socializing her and introducing her to scenarios she would encounter in the real world.
• Fostered independence in Ula by gradually introducing crate training and alone time exercises for future success as a guide dog
• Cultivated patience in dealing with the unique challenges that come with raising young puppies destined for important roles as guide dogs

• I had the opportunity to attend a cooking class during the summer and was able to accomplish my food safe certification
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.