Sofia Valenzuela
Vacaville,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. My ultimate goal is to obtain employment with a company that promotes quality care towards employees. I am also spanish speaking which has come in very handy!
Overview
2
2
years of professional experience
Work History
Sales Associate
Lowe's
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Seasonal Associate
PUMA
11.2022 - 02.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Tommy Hilfiger
11.2021 - 04.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Vanden High School
Fairfield, CASkills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- People skills
- Money Handling
- Stocking and Receiving
Timeline
Sales Associate
Lowe's
08.2023 - Current
Seasonal Associate
PUMA
11.2022 - 02.2023
Sales Associate
Tommy Hilfiger
11.2021 - 04.2022
High School Diploma -
Vanden High School