Sofia Villanueva
El Paso,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Beauty Sales Associate
Sally Beauty
El Paso, TX
01.2022 - Current
- Proactively identified and recommended complementary services and products to meet specific customer needs and requests, enhancing customer satisfaction and boosting sales potential.
- Diligently processed online orders with promptness and precision, adhering to company protocols to ensure customer orders were handled with efficiency.
- Executed cashier responsibilities with accuracy and speed, encompassing sales transactions, payment processing, and adept management of returns and exchanges.
- Engaged with customers by leveraging interpersonal skills, fostering a welcoming environment and enhancing the overall customer experience.
- Contributed to a cohesive team dynamic, working collectively to elevate workplace productivity and achieve collective goals
- Employed meticulous time management practices to ensure the timely completion of tasks and adherence to set deadlines, optimizing workflow and maintaining operational efficiency.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TXSkills
- Client Satisfaction Proficiency
- Organizational Efficiency
- Resilience and Adaptability
- Commitment to Excellence
- Microsoft Office expertise
- Fluent in English and Spanish
Languages
- English: Native/ Bilingual
- Spanish: Native/ Bilingual
References
References available upon request.
Timeline
Beauty Sales Associate
Sally Beauty
01.2022 - Current
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
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