Summary
Overview
Work History
Education
Skills
Timeline
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SOFIA ZAPARI

Summary

Organized and reliable administrative professional with over 5 years of customer service and clerical experience in fast-paced, high-volume environments. Skilled in multi-tasking, client communication, and process management. Seeking an position where I can apply my attention to detail, problem-solving, and service-focused mindset. Open to night shifts and weekend schedules.

Overview

9
9
years of professional experience

Work History

Shipping Clerk

FOX Factory Inc.
08.2023 - Current
  • Managed order processing, packaging, and documentation for outbound shipments
  • Verified shipping details and resolved order discrepancies
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.

Tax Professional

HnR Block
12.2024 - 04.2025
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Client Service Professional

HnR Block
12.2023 - 04.2024
  • Supported clients with account inquires, payments and tax documentation
  • Maintained accurate records and customer databases
  • Delivered high-level service in a seasonal, deadline driven environment
  • Communicated with clients via phone, email and in person

Aesthetician

N1 Aesthetic’s
10.2022 - 11.2023
  • Provided customer consultations and administered services
  • Educated clients on treatments and maintained detailed treatment records
  • Supported front desk operations and product sales
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

Closing Expert

Target
07.2021 - 08.2023
  • Managed evening operations and front end team closing procedures
  • Assisted customers with product support, returns, and special orders
  • Handled register operations, restocking, and merchandising

Attendant

Hollywood Casino Jamul Barista
07.2016 - 06.2019
  • Opened/ Closed beverage venue, maintained cleanliness and stock
  • Built relationships with regular guest and provided efficient service
  • Collaborated with team members to improve overall service quality and guest experience.

Education

High Tech High Chula Vista

Skills

  • Customer service Conflict resolution
  • Administrative support Record Keeping
  • Communication Bilingual (English & Spanish)

Timeline

Tax Professional

HnR Block
12.2024 - 04.2025

Client Service Professional

HnR Block
12.2023 - 04.2024

Shipping Clerk

FOX Factory Inc.
08.2023 - Current

Aesthetician

N1 Aesthetic’s
10.2022 - 11.2023

Closing Expert

Target
07.2021 - 08.2023

Attendant

Hollywood Casino Jamul Barista
07.2016 - 06.2019

High Tech High Chula Vista

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SOFIA ZAPARI