Sofia Zlotolow
LOS ANGELES,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successfully handles tables of all sizes with accuracy and impeccable service skills.
Overview
6
6
years of professional experience
Work History
Server, Shiftleader, Bakery
Cheesecake Factory
Los Angeles
07.2020 - Current
- Communicating and taking customers orders, informing customers of specials, clarifying and addressing any questions about nearly 200 different food items and/or modifications
- Managing 5-7 table sections in a efficient manner while maintaining a clean station and expo line throughout the shift
- Proper communication from FOH to BOH to ensure customer satisfaction in meeting guest requests
- Handling the organization of the bakery case on baking shifts, retaining 40 different deserts with their correct plating according to restaurant specifications
- Oversaw server side work and other end of night closing operations as shift lead.
Cashier
Grey Block Pizza
09.2018 - 01.2020
- Communicating and taking orders in person as well as on the phone
- Learning and tour guiding over 20 different pizzas and their different ingredients, as well as different crusts and sauces
- Prepping salads as well as developing different methods to prepare sauce efficiently in the mornings
- Daily cleaning duties which consist of sweeping and mopping the front as well as the kitchen, washing the dishes, taking out the trash.
Education
Associate of Arts - General Studies
Santa Monica College
Santa Monica06-2024
Skills
- Guest Engagement
- Safe Food Handling
- Food Delivery
- Order Management
- Food Running
- Table Bussing
- Supply Restocking
- Cash Handling
- Effective customer upselling
- Strong Work Ethic
- Positive and professional
- High-volume dining
- Menu knowledge
- Service prioritization
- Order Accuracy
- Liquor, wine, and food service
- Dining customer service
Languages
Spanish
Limited
Timeline
Server, Shiftleader, Bakery
Cheesecake Factory
07.2020 - Current
Cashier
Grey Block Pizza
09.2018 - 01.2020
Associate of Arts - General Studies
Santa Monica College
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