Sofia Alicia Dietz
Miami,FL
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Zuma
Miami, FL
12.2023 - Current
- Facilitated comfortable dining experiences for guests with children and special needs.
- Managed guest expectations by communicating hours, wait times, and specials.
- Assigned patrons to appropriate tables based on server rotation.
- Scheduled reservations and informed servers and managers of large groups for advance preparation.
- Engaged with patrons to address inquiries and resolve complaints.
- Greeted guests to collect information for seating arrangements or waitlist placement.
- Determined seating assignments based on customer preferences and restaurant policies.
Server
Bottled Blonde
Miami, FL
03.2024 - 12.2024
- Streamlined reservation and to-go order processes for enhanced efficiency.
- Gathered guest feedback on food quality, resolved issues, and provided additional items.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
- Explained menu items, detailing ingredients and cooking methods upon request.
- Cultivated rapport with guests to encourage repeat business through exceptional service.
- Ensured customer satisfaction by refilling beverages and offering condiments.
- Proactively assessed and addressed customer needs during peak hours while circulating through assigned areas.
- Maintained comprehensive knowledge of current menu items, garnishes, and preparation methods.
Restaurant Hostess
Amara at paraiso
Miami, FL
05.2022 - 02.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assigned patrons to suitable tables according to server rotation.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
Bachelor of Arts - Psychology
FIU
Miami, FL12-2025
Bachelor of Arts - Psychology
Keister University
Miami09-2022
Skills
- Time management
- Bilingual communication
- Customer service expertise
- Strong multitasking
- Customer relations
- Front of house management
- Serve food
- Written communication
- High-volume phone answering
- Floor plan organization
- Seating Allocation
- Interpersonal skills
Timeline
Server
Bottled Blonde
03.2024 - 12.2024
Restaurant Hostess
Zuma
12.2023 - Current
Restaurant Hostess
Amara at paraiso
05.2022 - 02.2023
Bachelor of Arts - Psychology
FIU
Bachelor of Arts - Psychology
Keister University
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