SOFIA Celeste Rodriguez Mejia
Mexico,ME
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
AUBERGE
Newport, RI
08.2023 - 08.2024
- Supervise daily housekeeping operations ensuring guest rooms and public areas are spotless
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
Housekeeping Team Leader
Jumeirah Al Naseem
Dubai, Dubai
08.2022 - 02.2023
- Train and lead housekeeping staff to maintain high cleanliness standards and customer satisfaction
- Planned special events requiring additional staffing arrangements.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
Receptionist Assistant
Cheeca Lodge & Spa
Islamorada, FL
06.2021 - 06.2022
- Greeted and assisted visitors, enhancing customer satisfaction and retention
- Assisted guests in navigating their way around the facility by offering directions or answering questions.
- Answered phone calls from guests inquiring about accommodations, amenities, and services offered.
- Checked messages left by previous shift personnel regarding any changes made during their shift.
Receptionist
Centro Histórico de la Cdad. de México
Mexico City, Mexico
01.2020 - 12.2020
- Resolved customer issues, improving overall service quality
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Call Center Operator
DNSI
CDMX, Mexico
01.2019 - 08.2019
- Handled 100+ daily customer inquiries via calls, emails, and faxes, resolving issues and providing product info
- Updated existing accounts within the system as requested by customers.
- Provided accurate information regarding product features and specifications.
- Utilized computer technology for problem solving techniques.
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service related issues.
Training Assistant
AMDETUR
Ciudad de México, Mexico
01.2018 - 08.2018
- Assisted in developing event strategies, resulting in successful marketing goals
- Analyzed survey results to identify areas needing improvement.
- Coordinated logistics for trainings such as reserving rooms, ordering supplies.
- Assisted with the design of evaluations to assess student performance.
- Created and distributed instructional materials to support training sessions.
- Managed registration process for participants in various courses.
Education
LIC.HOTEL AND TOURIST MANAGEMENT AND INNOVATION -
UVM San Rafael
01.2024
High School Diploma -
CECYTEM
08.2016
Skills
- Business Operations Understanding
- Staff Management
- Meeting Preparation
- Customer Service
- Customer and Client Relations
- Microsoft Outlook
- Multi-Line Telephone Systems
Additional Information
Assisted in developing event strategies, resulting in successful marketing goals., Planned and hosted marketing events, enhancing brand visibility., Conducted market analysis to identify trends, informing product marketing., Coordinated meetings with clients and project members to set goals and track progress., Organized contacts and executed marketing campaigns, boosting engagement and sales.
Timeline
Housekeeping Manager
AUBERGE
08.2023 - 08.2024
Housekeeping Team Leader
Jumeirah Al Naseem
08.2022 - 02.2023
Receptionist Assistant
Cheeca Lodge & Spa
06.2021 - 06.2022
Receptionist
Centro Histórico de la Cdad. de México
01.2020 - 12.2020
Call Center Operator
DNSI
01.2019 - 08.2019
Training Assistant
AMDETUR
01.2018 - 08.2018
LIC.HOTEL AND TOURIST MANAGEMENT AND INNOVATION -
UVM San Rafael
High School Diploma -
CECYTEM
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