Sofia D German

Medical Office Assistant

Metro Health

11.2014 - 12.2018

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Updated patient information and insurance details for accurate electronic medical records.
Used [Software] to schedule appointments for doctor visits and procedures.
Registered patients and completed associated paperwork for accurate records.
Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Obtained pre-authorization from insurance companies ahead of medical services.
Received, recorded and filed medical payments by check, cash, and credit card.
Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Reconciled daily payments received and prepared deposits for smooth office finances.

Summary

Overview

Work History

Bus Operator

Lead

Medical Office Assistant

Education

High School Diploma -

Skills

Languages

Timeline

Bus Operator

Medical Office Assistant

Lead

High School Diploma -

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