Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sofia G Soto

Brooklyn,NY

Summary

Seeking a role of increase responsibility and authority in which a dedicated and focus individual can excel at prioritizing and completing multiple tasks.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Costumer Service Rep / Hybrid Sales

State Farm
04.2023 - Current
  • P&C license
  • Life and Health License
  • NECHO
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Utilized ECRM software to manage client relationships.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Cross-sold insurance products to existing clients to reach sales targets.

Lead Concierge / Building Manager Assistant

50 Clinton Condominium
09.2020 - 04.2023
  • Responsible for providing outstanding customer service to every resident
  • Perform daily concierge duties, such as greet resident and accept incoming deliveries
  • Supervise and direct other concierges with their duties
  • Responsible for training concierges upon hiring
  • Assist Superintendent of building when needed
  • Supervise and kept track of services provided to the building such as inspections and maintenance
  • Arrange services for the building when needed such as Hvac and elevator maintenance
  • Implemented a proactive maintenance schedule that minimized disruptions to tenants while preserving asset value over time.

Head Concierge

Kent Security
04.2016 - 09.2020
  • Greet/ Acknowledge all residents and visitors entering the building
  • Screen visitors and vendors entering the building
  • Completed forms, reports, logs and records
  • Insure the security of the building and company assets
  • Process resident’s normal and emergency request
  • Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.

Sales/Front Desk

Edge Gym
11.2014 - 01.2016
  • Check in all members
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
  • Trained new employees
  • Served as the company's only bilingual Spanish/English customer service representative
  • Guaranteed positive customer experiences and resolved all customer complaints

Education

Associate of Art - Criminal Justice

Borough of Manhattan Community College
Manhattan, NY

Regents Diploma -

John Adams High School

Skills

  • Energetic work attitude
  • Professional and mature
  • Strong organizational skills
  • Multi-line phone proficiency
  • Bilingual
  • Product knowledge

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Property and Casualty License - [NY/NJ/PA/CT] Department of Insurance.
  • Life and Health Insurance License - [NY/NJ/PA/CT] Department of Insurance.

Languages

Spanish
Native or Bilingual

Timeline

Costumer Service Rep / Hybrid Sales

State Farm
04.2023 - Current

Lead Concierge / Building Manager Assistant

50 Clinton Condominium
09.2020 - 04.2023

Head Concierge

Kent Security
04.2016 - 09.2020

Sales/Front Desk

Edge Gym
11.2014 - 01.2016

Associate of Art - Criminal Justice

Borough of Manhattan Community College

Regents Diploma -

John Adams High School

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Sofia G Soto