Sofía Rodríguez

• As a dedicated Case Manager, my primary focus has been developing and implementing effective reunification strategies fitted to the needs of Hispanic children in Memphis and Knoxville, Tennessee.
• Over the past year, I conducted comprehensive home visits and delivered essential post-release services to more than 70 families. Additionally, I conducted 15 detailed home studies to ensure optimal placement and support for these children.
• My role extended beyond logistical support; I actively monitored the progress and safety of participants while serving as the primary contact for stakeholders. When crises arose, I provided timely and effective intervention, ensuring the well-being of both children and families.
• By forging strong connections and facilitating access to resources, I empowered families to pursue their aspirations within the United States. Conducted initial assessments to determine client eligibility for programs and services.
• Operating within the framework of ORR policies and procedures, I meticulously documented every interaction with children and families. Through diligent record-keeping and the maintenance of electronic case files, I ensured compliance and accountability.
• Analyzed proposed legislation, regulations or rule changes to determine impact of services.
• Prepared and maintained budgets, personnel records or training manuals. Participated in professional development opportunities to stay current with best practices in case management.
• Consulted with staff on resolution of complex service issues.
• My commitment to excellence in case management, coupled with a deep understanding of the unique challenges facing immigrant families, has enabled me to make a tangible difference in the lives of those I serve.

• In this position, I develop new material for different groups, including lesson plans, courses, and a variety of educational resources for in-person classes for more than 40 students.
• Collaborated with colleagues to create a supportive learning environment for all students. Work in a team environment where I could review and provide feedback on material created by other coworkers, and incorporate their feedback into my own material.
• I supported school staff at different events, especially while working on my own program with 20 students, where I accomplished showing how being in a multicultural community is important for their intellectual and creative growth.
• Exceptional problem-solving, communication skills, and created strong relationships with students and families.
• Developed and implemented a Spanish language curriculum to teach students grammar, vocabulary, reading, writing, and conversational skills, and designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
• Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
• Organized and led interactive activities such as games, role-playing exercises, and other engaging educational materials.

• As a Sales Floor Coordinator, I participated in training and mentoring new associates on merchandise guidelines, protection standards, and customer service.
• I personally ensure that I execute all the tasks and daily activities of my department.
• I made sure to communicate with management to have their support in important store decisions, and to give my support as a translator and trainer on the recruiting team with Spanish-speaking associates.
• Customer service was an important area for the company, where I was able to build relationships with clients, resolve their issues, and, at the same time, look out for the company's goals.
• Participated in regular meetings with other department heads to discuss strategies for improving efficiency.
• Handled cash register operations including deposits, refunds, returns, voids.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provided private Spanish classes and tutoring to adults who need to learn and have a basic knowledge of the language, which helps them communicate on a daily basis.
• In this role, I was able to learn how to connect with different types of people and create a good atmosphere where they could feel comfortable expressing themselves and finding a way to work towards a goal.
• Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.

Company Overview: AIFI is an organization that helps children develop social, educational, and physical abilities through soccer.

• In this organization, I volunteered in the marketing and communication department. As a team, we created strategies to teach and educate children in the soccer field and outside of it. It was important to focus on their creative process and cognitive skills.
• I participated in the regional tournament for two seasons, and part of my volunteering was to work with different departments to support the organization in every event.
• Assisted in the design of graphics, logos, and other visuals for use in marketing campaigns.
• Followed directions from supervisors and completed tasks within appropriate timeframe.