SOFIA M. MONTES
San Diego,CA
Summary
Dedicated and reliable Master’s level Social Worker with career experience in both acute medical and behavioral health settings. Adept at being an active member of the patient care team and effective at integrating the needs of individual patients with appropriate resources. Motivated to use ten year’s of experience in the healthcare field to pursue a challenging, patient-centered position with room for career growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Psychiatric Social Worker
Sharp Mesa Vista Hospital
San Diego , CA
06.2022 - Current
- Completed psychosocial evaluations and needs assessments.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided group counseling and support to patients with drug and alcohol abuse disorders.
ECT Department BA Social Worker
Sharp Grossmont Hospital
San Diego , CA
11.2021 - 06.2022
- ECT position created to coordinate daily functioning of ECT administrative tasks.
- Developed process improvement for obtaining and tracking insurance authorizations to ensure accuracy on ongoing basis.
- Understand legal principles of ECT treatment per California code of regulations.
- Navigated new patient inquiries and referrals and scheduled new patient work up appointments.
- Managed on average 20 patient's current outpatient ECT schedule.
- Prepared all required treatment records and reports prior to treatment days.
- Maintained ongoing communication with multidisciplinary team members regarding patient status and follow up.
Psychiatric Social Work Intern
Sharp Mesa Vista Hospital
San Diego, CA
08.2021 - 05.2022
- Completed psychosocial evaluations and needs assessments.
- Developed and implemented treatment plans and modified according to presentation.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Improved time management skills and applied to daily tasks to increase efficiency and productivity.
- Coordinated program referrals for community-based resources.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Maintained energy and enthusiasm in fast-paced environment.
ED & Inpatient Behavioral Health BA Social Worker
Sharp Grossmont Hospital
San Diego , CA
07.2019 - 11.2021
- Cross-trained as ED and Inpatient behavioral health discharge planner.
- Established rapport with interdisciplinary team of physicians, social workers, and RNs to determine appropriate discharge planning and disposition needs
- Scheduled follow up appointments, new patient referrals, case management referrals, assembled IMD packets, and provided community resources to patients
- Knowledgeable in obtaining initial authorizations for inpatient treatment from various insurance companies
- Managed HBIP measures resulting in increase of HBIP scores and facilitating process improvement implementations.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of behavioral health service practices.
Medical Social Worker
Sacred Heart Hospital
Pensacola, FL
03.2018 - 03.2019
- Delivered social work services to diverse populations and at risk patients.
- On average was assigned to case load of 10-15 patient's per day.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Explained medical care options to help families make informed healthcare decisions
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated with court, law enforcement and community providers in accordance with suspected cases of abuse, neglect, and exploitation.
- Worked flexible hours across evening, weekend and holiday shifts
Nursing Secretary
Blue Skies Of Texas
San Antonio, TX
02.2014 - 02.2015
- Re-constructed medical records room ensuring compliance per Texas state regulatory requirements.
- Facilitated organized record retrieval and access by maintaining filing system for both inpatient and discharged residents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces
- Implemented process for digitizing and organizing over 100 residents' medical records
Patient Access Representative
Memorial Hermann Hospital
Houston, TX
03.2011 - 03.2013
- Pilot position created to collect and interview patient's experience in the hospital and identify ways to improve patient satisfaction HCHAP scores.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Assisted with opportunities to improve staff-building and satisfaction by implementing various employee reward systems.
- Completed courtesy discharge call-backs for patient's discharged from the hospital.
Education
Masters of Social Worker - Social Work
Brandman University
Irvine, CA05.2022
Bachelor Of Social Work - Social Work
The University of West Florida
Pensacola, FL12.2017
Skills
- Knowledge of medical and psychiatric terminology
- Biopsychosocial and Needs Assessment
- Multidisciplinary team collaboration
- Discharge Planning/Treatment Planning
- Community Referrals and Networking
- Motivational Interviewing and brief interventions
- Cultural Awareness
- Attention to Detail
Certification
- Current BLS
- CPI Certified
- ASW application in process
Timeline
Psychiatric Social Worker
Sharp Mesa Vista Hospital
06.2022 - Current
ECT Department BA Social Worker
Sharp Grossmont Hospital
11.2021 - 06.2022
Psychiatric Social Work Intern
Sharp Mesa Vista Hospital
08.2021 - 05.2022
ED & Inpatient Behavioral Health BA Social Worker
Sharp Grossmont Hospital
07.2019 - 11.2021
Medical Social Worker
Sacred Heart Hospital
03.2018 - 03.2019
Nursing Secretary
Blue Skies Of Texas
02.2014 - 02.2015
Patient Access Representative
Memorial Hermann Hospital
03.2011 - 03.2013
Masters of Social Worker - Social Work
Brandman University
Bachelor Of Social Work - Social Work
The University of West Florida
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