SOFIA MIKAN
Orlando,FL
Summary
Dedicated worker with great energy and experience in client services, sales, office relations, and administrative support. Able to create a hospitable environment for the clientele, fostering a welcoming and positive attitude within the workplace, efficiency in multitasking even in fast paced environments, possessing strong communication skills, adept problem solving, Microsoft Office proficiency, dexterity in technical support and technological utilization for projects, along with a solid sense of team ethic. Responsible, punctual, and productive professional with quick learning capability.
Overview
5
5
years of professional experience
Work History
Sales Representative / Office Assistant
European Wax Center
06.2023 - Current
- Assisting in client relations of troubleshooting, account management, product facilitation, routing calls, technical support, and sales consisting of pitching, and payment plan inquiry
- Aided in new employee onboarding and promoting smooth teamwork while maintaining paperwork, organizing invoices and email logging for daily reports.
- Maintained personal sales quota and exceeded by 15%, obtained double bonus during promotional periods for exceptional sales performance, contributed to 30% of team sales quota, top sales for 5 consecutive months and offered lead sales associate to fast track train as assistant manager position.
Customer Service Representative
RDV Sportsplex
07.2022 - 05.2023
- Oversaw member services such as front desk reception, guest check in, scheduling, reservations, point of sale, locker and floor operations
- when needed oversaw spa reception, filing, and workspace set up with stock and prep.
- Assisted customers in navigating company website and client portal, improving overall user experience.
- Developed strong company and membership knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for account and on site disputes.
Office Assistant
Galmac Inc.
03.2019 - 07.2022
- Utilized Microsoft programs for invoicing and office documentation, and consistently updating workspace structure or projects.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
Education
Business and Finance
Seminole State College
Lake Mary04.2025
Skills
- Reception
- Client Account Management
- Sales
- Scheduling
- Microsoft Office proficiency
- Client Service
- Marketing
- Supply Inventory
- Leadership and Supervision
- Team collaboration
- Filing and organization
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative / Office Assistant
European Wax Center
06.2023 - Current
Customer Service Representative
RDV Sportsplex
07.2022 - 05.2023
Office Assistant
Galmac Inc.
03.2019 - 07.2022
Business and Finance
Seminole State College
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