Managed approximately 50 incoming calls, emails, walk-ins, and appointments per day from customers.
Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Verified items billed against items ordered and reconciled differences through follow-up with the vendor.
Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
Crew Trainer
McDonald's
04.2022 - 08.2023
Welcomed new employees, trained them on safety protocols, and trained them how to succeed in their position
Worked with the team to maintain smooth operations and high standards of customer service during high-volume rushes
Handled raw and frozen food materials to cook over 30 world-famous menu items
Kept areas fully stocked and clean
Swiftly and professionally addressed any customer's complaints, escalating to management when requested.
Camp Director
LDS church
03.2022 - 07.2022
Attended bi-weekly meetings.
Lead group activities.
Organized special events and themed days to keep approximately 100 campers engaged and excited about their time at camp, increasing overall satisfaction rates.
Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
Crew Member
McDonald's
07.2021 - 03.2022
Greeted customers, handled payments via a POS system fulfilling over 100+ orders per shift, operated drive thru services including order taking and delivering food in a prompt but friendly manner
Maintained clean dining areas and work stations by routinely sweeping, wiping down surfaces, and mopping.
Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Law, Rights, and Justice -
Linfield University
McMinnville, OR
05.2027
General High School Diploma -
Bothell High School
Bothell, WA
06.2023
Skills
Customer service
Communication skills
Bilingual: Spanish and English
Guest Services
Leadership
Problem Resolution
Food Safety Experience
Cooking Experience
Cash Handling
Cashiering
Organization
Microsoft Excel Expertise
Month-End Reports
Data Inputting
Administrative Support
Data Processing
volunteer experience
Translator for Spanish-speaking parents at Bothell High School's Parent's night.
Was a WEB Leader who welcomed new students to Canyon Park Middle School.
Link Leader that introduced freshmen to Bothell High School.
Soccer coach for kids ranging from 8 to 16 year old.
Played in an Orchestra for the 4th of July parade in Downtown Bothell.