Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Sofia Marquez

Tyler

Summary

Dedicated Customer Service Manager with proven success in enhancing satisfaction levels through effective communication and problem-solving. Committed to creating positive experiences and fostering teamwork.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Ham Orchards
Terrell
05.2022 - 08.2025
  • Resolved customer inquiries and complaints, significantly enhancing satisfaction levels.
  • Provided prompt, friendly service for routine questions and service issues.
  • Managed phone communications while ensuring smooth workplace operations.

Childcare Provider

Grace Community School
Tyler
09.2024 - 05.2025
  • Provided on-call substitute support to maintain continuity in education.
  • Delivered after-school child care services, ensuring a safe environment for children.

Cashier

Hobby Lobby
Terrell
09.2023 - 05.2024
  • Processed returns and exchanges in compliance with store policies.
  • Operated point-of-sale systems, ensuring accurate payment processing.
  • Monitored inventory levels and communicated restocking requirements to management.

Education

BBA - Marketing

University of Texas At Tyler
Tyler, TX
12-2026

Skills

  • Customer service
  • Project management
  • Social media marketing
  • Public speaking
  • Microsoft outlook, word, and Excel
  • Customer relationship management (CRM)
  • Spanish fluency
  • Call center customer service

Languages

Spanish
Native/ Bilingual

Affiliations

  • Church Volunteer Work
  • Community Volunteering

References

References available upon request.

Timeline

Childcare Provider

Grace Community School
09.2024 - 05.2025

Cashier

Hobby Lobby
09.2023 - 05.2024

Customer Service Manager

Ham Orchards
05.2022 - 08.2025

BBA - Marketing

University of Texas At Tyler

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