Sofia Valeria Flores
1524 Res St Brownsville,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Crunch Fitness
Sales Representative
Brownsville, TX
09.2024 - 01.2025
- Answered phones, issued equipment and completed guest check-in.
- Resolved guest complaints to maintain complete customer satisfaction.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Assisted with setting up special events such as competitions or challenges.
- Led tours for prospective members around the facility and highlighted its features.
- Managed inventory of products such as sports drinks, energy bars.
CSR
Maximus Federal Services
Brownsville, TX
06.2023 - 07.2024
- Handled new enrollments by entering customers' data and reviewing information.
- Collaborated with other departments within the organization in order to resolve issues relating to Medicare and Marketplace eligibility requirements.
- Processed requests for changes in existing Medicaid and Marketplace cases.
- Advised clients on how best to utilize available resources in order to meet their needs.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Evaluated appeals of denied applications using established criteria.
Assistant Manager
Portillo Chic
Brownsville, TX
08.2015 - 03.2017
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in the design of custom jewelry pieces for customers.
- Received inventory shipments and stocked shelves with merchandise.
- Answered customer inquiries regarding product features, pricing, and availability.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX06-2013
Skills
- Multitasking
- Research
- Relationship building
- Organization and time management
- Fluent in English and Spanish
- Microsoft Word, Excel, and Power Point
Timeline
Crunch Fitness
Sales Representative
09.2024 - 01.2025
CSR
Maximus Federal Services
06.2023 - 07.2024
Assistant Manager
Portillo Chic
08.2015 - 03.2017
High School Diploma -
Simon Rivera High School
Similar Profiles
Ammar PervezAmmar Pervez
TELITECH at Sales RepresentativeTELITECH at Sales Representative
Sukhbir SinghSukhbir Singh
Bell Mobility at Sales RepresentativeBell Mobility at Sales Representative
Isaac JohnsonIsaac Johnson
Leafguard Holdings at Sales RepresentativeLeafguard Holdings at Sales Representative