Sofica Grecea
Restaurant General Manager
Spring,TX
Summary
General Manager with extensive experience in operations management and enhancing customer satisfaction. Expertise in budgeting and cost control, consistently meeting financial objectives while cultivating a high-performing team. Focused on quality and compliance, leveraging leadership and strategic planning to drive organizational success.
Overview
25
25
years of professional experience
Work History
General Manager
Chicken Salad Chick
Houston
11.2015 - 08.2025
- Company Overview: Chicken Salad Chick Locations: Peachtree City, GA; Spring, TX; Milledgeville, GA; and College Park, TX.
- Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
- Ensure that all products are consistently prepared and served according to company standards.
- Prepare all required paperwork, forms, and reports in an organized and timely manner.
- Ensure that all products are received in the correct unit count and condition, and that deliveries are performed in accordance with the restaurant's receiving policies and procedures.
- Oversee and ensure that employee performance appraisals are completed on a timely basis.
- Schedule labor for anticipated business activity to provide optimal guest service, product quality, and operating standards while maintaining desired cost control goals for labor.
- Maintained accurate inventories of food, supplies and equipment.
- Resolved customer complaints in a professional manner.
General Manager
Atlanta Bread Company
Atlanta
06.2000 - 09.2015
- Front and back of house operations.
- Ensuring excellent guest service from associates and supervisory associates.
- Budgeting and cost control: responsible for maintaining low labor costs and keeping food costs under 29%.
- Maintaining a good score on health and NSF inspections.
- Team building and the implementation of on-the-job training for all departments and supervisory staff.
- Vendor and Inventory Management.
- Scheduling with Labor-Pro to meet the operational needs of the business.
- Communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, while enforcing policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Bachelor of Science Degree - Quality Control Engineer, Managerial and Technological Engineering
Transylvania University
Romania06-1999
Skills
- Operational management and quality control
- Guest service and employee training
- Staff scheduling and motivation
- Sales and profit accountability
- Budget forecasting and P&L management
Awards
- Manager of the year 2010-Atlanta Bread Company
- Ultimate Customer Experience 2009-2010-Atlanta Bread Company
- Manager of the year 2022-Chicken Salad Chick
- 2022 Best Store -Best people Choice -score of 94% on surveys
Certifications Training
- Certified ServSafe- National Restaurant Association
- NSF Compliance
- Microsoft Office Program
- Monkey Media-Catering
- Texas Food Certification
Timeline
General Manager
Chicken Salad Chick
11.2015 - 08.2025
General Manager
Atlanta Bread Company
06.2000 - 09.2015
Bachelor of Science Degree - Quality Control Engineer, Managerial and Technological Engineering
Transylvania University
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