Sofie Hammen

Hostess
November 2021 – February 2023

• Greeted and seated guests while providing exceptional customer service.
• Maintained restaurant cleanliness and organization, ensuring a welcoming environment.
• Managed multiple tasks efficiently, balancing guest seating with other duties.
• Communicated effectively with servers and bussers to ensure smooth seating operations.

Expediter
February 2023 – May 2023

• Oversaw kitchen cleanliness and organization.
• Provided leadership and direction to kitchen staff, and maintained composure under pressure.
• Overcame language barriers to create a clearer channel of communication.
• Coordinated between the kitchen and front of house to ensure timely and accurate orders.

Server
June 2023 – August 2024

• Delivered excellent customer service by greeting and serving guests in a friendly, professional manner.
• Processed payments accurately and efficiently using various payment methods.
• Demonstrated strong knowledge of food regulations, menu items, and specials.
• Developed rapport with customers through interpersonal communication skills, creating an enjoyable dining experience.
• Worked well under pressure, remaining calm while managing multiple tables.
• Flexibly adapted to changes.

In this role, I consistently delivered the same high-level service typical of upscale establishments (like at Draft Gastropub) but this time in a more casual dining environment. Additionally, I was responsible for preparing and serving all of my own drinks, as we did not have a dedicated bartender.

• Conduct one-on-one tutoring sessions with students of various skill levels to improve their writing abilities.
• Provide feedback on writing assignments.
• Help students develop stronger critical thinking and analytical skills to enhance their written communication.