Sofie Kolakowski
Orlando,FL
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new accounts and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing partnerships.
Overview
7
7
years of professional experience
Work History
DUAL SALES MANAGER
HILTON GARDEN INN AND HOME 2 SUITES ORLANDO DOWNTOWN
01.2023 - Current
- Promoted from Sales Coordinator with Peachtreehotel Group (Jan 2023 - July 2023 at the Element Universal Blvd Orlando FL)
- Manage booking reservations and concierge requests, Leverage other sales office resources and administrative/support staff to achieve personal and team relate revenue goals
- Prepare reservations for blocks of rooms, coordinate efforts with banquet staff to kitchen staff,
- Make solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office.
- Create marketing content for pages and promotional initiatives, newsletter design and implementation, create designed and produce PowerPoint presentations
- Strategically sell hotel rooms to groups/companies, conference space, including related services, and food and beverage needs to individuals, groups and companies
- Collaborate with Director of Sales to create and execute sales plans that maximize revenue and occupancy
- Generate leads and establish and nurture client relationships
- Handle social media for property and keep up to date with new trends
- Manage and execute email marketing campaigns
SALES COORDINATOR
ALOFT BY MARRIOTT ORLANDO DOWNTOWN
03.2022 - 12.2022
- Perform administrative work for the sales department
- Input all groups in PMS system/take deposits/rooming list/set-up site tours, Send proposals for event and meeting space as well as the catering menu, Take orders for catering and create BEOs
- Place food orders
- Create event layouts and finalize table set-ups
- Complete all clerical work needed for the department, ensure all signed contracts are scanned and filed, all awards points posted and final payment received
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties).
- Maintain and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems.
- Participate in industry and civic organizations to promote business opportunities.
- Prepare sales reports and records sales calls and activities as required
TASK FORCE OPERATIONS MANAGER
TOWNEPLACE SUITES ORLANDO SEAWORLD
12.2021 - 03.2022
- Operate all aspects of the front office computer system including software maintenance, report generation, and configuration changes
- Ensure all employees are properly trained, dressed and provide the utmost customer service
- Answer all guest reviews and handle any takeover cases
- Conduct regularly scheduled meetings with the team and review goals, changes and areas of improvement
- Settle any billing and accounts from groups and transient guests
- Increase revenue by taking in distressed passengers from Miami Airport to sell out last rooms left for the night.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
- Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
FRONT OFFICE MANAGER
ALOFT MIAMI AVENTURA
06.2018 - 10.2021
- Responsible for overseeing the daily operations of the front office and coordinate staff schedules as well as implementing professional development strategies
- Prepare performance reports related to front office
- Resolve and guest concerns and issues
- Handle all accounts receivable for the property
- Maintain S.O.P.'s regarding Purchase Orders, cross checking of invoices and checkbook
- Recruit and train new employees, even from different departments on PMS system of hotel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Monitor selling status of house daily, i.e. flash report, allowances.
- Review Guest Services staff's worked hours for payroll compilation and submit to General Manager on a timely basis.
FRONT OFFICE MANAGER
TOWNEPLACE SUITES MIAMI AIRPORT
11.2017 - 06.2018
- Supervise and manage employees
- Manages all day-to-day operations
- Understand employee positions well enough to perform duties in employees' absence, Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team, Ensure recognition of employees is taking place across areas of responsibility, Communicate performance expectations in accordance with job descriptions for each position and monitor progress, Celebrate successes and publicly recognizes the contributions of team members.
FRONT OFFICE SUPERVISOR
HOTEL COLONNADE CORAL GABLES
01.2017 - 11.2017
- Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow, Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity, Anticipate guests' needs and go out of your way to maximize the guest experience, Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests, Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
ST THOMAS UNIVERSITY
08.2016
HIGH SCHOOL DIPLOMA -
WEST WINDSOR-PLAINSBORO HIGH SCHOOL SOUTH
06.2012
Skills
- Relationship Building
- Goals and performance
- Verbal and written communication
- Sales expertise
- Positive and upbeat
- Account Management
- Rapport and relationship building
- Analytical problem solver
- Persuasive Negotiations
- Prospecting skills
- Salesforce
Skillsandcharacteristics
- Strong interpersonal & communication skills
- Microsoft office, excel, word and Powerpoint
- Cvent
- Lightspeed, FOSSE, OnQ
- Meetingbroker
- Delphi FDC
- Excellent Organizational skills
- Poised under pressure
Profile
SOFIE KOLAKOWSKI, HOSPITALITY PROFESSIONAL, sofiex52@gmail.com, (609) 356 6662, 6401 Vineland Resort Way, Orlando, FL, 32821, Travel, Sports, Learning Languages, DIY Decorating and Restoring, Candle Making, Interior Design
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
DUAL SALES MANAGER
HILTON GARDEN INN AND HOME 2 SUITES ORLANDO DOWNTOWN
01.2023 - Current
SALES COORDINATOR
ALOFT BY MARRIOTT ORLANDO DOWNTOWN
03.2022 - 12.2022
TASK FORCE OPERATIONS MANAGER
TOWNEPLACE SUITES ORLANDO SEAWORLD
12.2021 - 03.2022
FRONT OFFICE MANAGER
ALOFT MIAMI AVENTURA
06.2018 - 10.2021
FRONT OFFICE MANAGER
TOWNEPLACE SUITES MIAMI AIRPORT
11.2017 - 06.2018
FRONT OFFICE SUPERVISOR
HOTEL COLONNADE CORAL GABLES
01.2017 - 11.2017
BACHELOR OF BUSINESS ADMINISTRATION -
ST THOMAS UNIVERSITY
HIGH SCHOOL DIPLOMA -
WEST WINDSOR-PLAINSBORO HIGH SCHOOL SOUTH
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