Summary
Overview
Work History
Education
Skills
Timeline
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Sofie-Maxine Maurer

Seattle

Summary

Reliable, hard-working individual who enjoys making social connections through customer interactions, as well as providing other staff with support through dependable organization and structure. Experienced in high volume service with a multi-cultural background and an unfaltering positive attitude.

Overview

4
4
years of professional experience

Work History

Bartender

The Rendezvous
07.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.

Server

Cotto
05.2024 - 06.2025
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista

DeLaurenti
10.2022 - 05.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Training Manager

Therapy Stores
03.2021 - 07.2022
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Exhibited high-level knowledge of retail manufacturing and distribution practices and channels.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Arts - Psychology

Seattle Central Community College
Seattle, WA
06-2023

Skills

  • Fluent in: English, German, and French
  • Outstanding customer service
  • Service-oriented mindset
  • Safe food and drink handling procedures
  • Coordination and teamwork

Timeline

Bartender

The Rendezvous
07.2024 - Current

Server

Cotto
05.2024 - 06.2025

Barista

DeLaurenti
10.2022 - 05.2024

Training Manager

Therapy Stores
03.2021 - 07.2022

Associate of Arts - Psychology

Seattle Central Community College

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Sofie-Maxine Maurer