Sofie Ortega
Harlingen,TX
Summary
Results-driven marketing professional with a Bachelor's degree in Communications and a Minor in Marketing. Proven track record of success in driving brand awareness, fostering customer engagement, and implementing effective marketing strategies. Skilled in strategic planning, content creation, and data analysis. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
Allstate
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected check payments, processed transactions and updated relevant records.
STEM Camp Instructor and Recruiter
Elk's Lodge
05.2023 - 07.2023
- Communication Skills: Often interacted with campers, parents, and fellow counselors, requiring strong verbal and written communication skills
- Leadership and Teamwork: Took on leadership roles, guiding activities, resolving conflicts, and coordinating with fellow counselors
- Creativity and Problem-Solving: Frequently devised creative activities and solutions to engage campers and address challenges
- Empathy and Understanding Audience Needs: Developed strong empathy and understanding of campers' needs and preferences, tailoring activities to meet individual interests and abilities
- Organization and Time Management: Responsible for planning and executing daily activities, managing schedules, and ensuring a smooth operation of the camp
- Conflict Resolution and Adaptability: Encountered various challenges and conflicts during camp sessions, requiring me to navigate diverse personalities and adapt to changing circumstances.
Delivery Driver
Domino's
08.2021 - 11.2022
- Customer Service Excellence: Interacted directly with customers, addressing inquiries, providing assistance, and ensuring satisfaction.
- Attention to Detail: Paid close attention to detail to ensure accurate order fulfillment and timely deliveries
- Time Management and Efficiency: Adept at managing my time effectively to meet delivery deadlines and optimize routes
- Communication Skills: As a delivery driver, I have communicated with customers, colleagues, and suppliers
- Problem-Solving Abilities: Often encountered unexpected challenges, such as traffic delays or customer issues, requiring quick thinking and problem-solving skills
Education
Bachelor's Degree in Communications -
University of Texas, Rio Grande Valley
Edinburg, TX06.2023
Skills
- Effective written and verbal communication
- Ability to generate innovative ideas
- SEO familiar
- Microsoft Office
- Google Suite
- Creative problem-solving
- Data-driven decision-making
- Willingness to stay updated with the latest industry trends
- Ability to adapt to changes
- Collaboration with cross-functional teams
- Effective multitasking and meeting deadlines
- Patience and Empathy
- Team Communication
- Telephone skills
- Customer/Client relations
Timeline
Receptionist
Allstate
08.2024 - Current
STEM Camp Instructor and Recruiter
Elk's Lodge
05.2023 - 07.2023
Delivery Driver
Domino's
08.2021 - 11.2022
Bachelor's Degree in Communications -
University of Texas, Rio Grande Valley
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