Sofiia Chernovil
Palm Beach,FL
Summary
Detail-oriented server skilled in customer service and sales techniques, fostering engaging dining experiences. Proficient in POS operations and foreign languages, ready to leverage these skills to improve customer interactions and satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Paradiso Theater
Miami Beach, Florida
04.2024 - 06.2025
- Provided friendly and efficient service to theater patrons during events to promote the excellence of the theater restaurant.
- Assisted in taking food and beverage orders accurately from customers and VIP guests, as well as, accommodating to reservations and sitting plans for guests.
- Provided excellent customer service for demanding clients backing it up with knowledge of the culinary
- Maintained cleanliness and organization of dining areas and POS devices throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to guests, allergies sujestions, etc.
- Engaged with customers to enhance their overall theater experience.
- Supported team members during busy periods by sharing workload effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and organising sitting plans.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Beauty Advisor
Sephora
Aventura, Florida
08.2023 - 03.2024
- Developed strong relationships with clients through personalized consultations.
- Collaborated with team members to create an engaging shopping experience.
- Handled cash transactions accurately at the point of sale system.
- Participated in ongoing training on excellent customer service
Asistant director
Freelacer
Santa Monica, California
03.2022 - 04.2022
- Developed project plans to outline necessary tasks and resources.
- Coordinated team meetings to align project goals and timelines.
- Facilitated training sessions for new team members on company protocols.
- Conducted research to support strategic planning and decision-making processes.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Prepared documentation for project proposals and presentations to stakeholders.
Education
Business
Obridge Academy
New York, NY08-2023
Skills
- Customer service
- Sales techniques
- Conflict resolution
- Tableside etiquette
- Foreign language proficiency
- POS operation
Languages
English
Full Professional
Russian
Professional
Spanish
Limited
Ukrainian
Professional
References
References available upon request.
Timeline
Server
Paradiso Theater
04.2024 - 06.2025
Beauty Advisor
Sephora
08.2023 - 03.2024
Asistant director
Freelacer
03.2022 - 04.2022
Business
Obridge Academy