Polina Chudova
Roseville,CA
Summary
Dynamic professional with a strong work ethic and proven reliability, excelling as a Real Estate Broker. Expert in negotiation and market analysis, consistently achieving favorable outcomes for clients. Recognized for mentoring junior agents and enhancing team performance, while maintaining a focus on customer satisfaction and effective communication.
Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
28
28
years of professional experience
Work History
Babysitter
Self Employed
11.2022 - Current
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed age-appropriate educational and recreational activities to enhance children's development.
- Communicated effectively with parents about daily activities and children's progress.
- Maintained a clean and organized play area, promoting hygiene and safety standards.
- Implemented behavior management strategies to foster positive interactions among children.
- Adapted care routines to meet individual needs of children with diverse backgrounds.
- Mentored new babysitters on best practices for child care and safety protocols.
- Established long-term relationships with families, resulting in repeat engagements and referrals.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Real Estate Broker
Self-employed
12.2005 - 07.2022
- Negotiated property sales and leases, ensuring favorable terms for clients.
- Conducted market analysis to determine property values and trends.
- Developed marketing strategies to attract potential buyers and sellers.
- Coordinated property viewings and open houses to showcase listings effectively.
- Maintained strong client relationships through regular communication and support.
- Streamlined transaction processes, improving efficiency and client satisfaction.
- Mentored junior agents, enhancing team performance and knowledge sharing.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
Customer Service Representative
Metro Cash & Carry
09.2002 - 05.2004
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely issue resolution.
- Assisted in training new staff on customer service protocols and software systems.
- Implemented process improvements to enhance operational efficiency and reduce response times.
- Coordinated with cross-functional teams to address complex customer concerns effectively.
- Mentored junior representatives, fostering skill development and enhancing team performance.
- Developed customer feedback mechanisms to identify areas for service enhancement.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Analyzed service metrics to drive strategic decisions for improved customer engagement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
Cashier
Cosmo
03.1998 - 03.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Implemented inventory management techniques to reduce stock discrepancies at registers.
- Monitored pricing accuracy and ensured promotional displays were up-to-date for customers' benefit.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Senior Sales Associate
Camel
04.2000 - 09.2002
- Mentored junior sales associates, enhancing team performance and product knowledge.
- Developed strategic sales initiatives to increase customer engagement and retention.
- Implemented training programs for new hires, streamlining onboarding process.
- Oversaw inventory management systems, ensuring optimal stock levels and product availability.
- Conducted regular performance reviews, providing constructive feedback to improve team outcomes.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed sales plans to increase market share, customer base and revenue.
- Generated sales leads and cold called potential customers.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Consulted with businesses to supply accurate product and service information.
Education
High School Diploma -
Vocational College
Kyiv Ukraine05-2001
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Critical thinking
- Reliability and punctuality
- Flexible scheduling
- Child supervision
- Attention to detail
- Conflict resolution
- Toddler care experience
- Adaptability and resilience
- Childcare
Languages
English
Limited Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Babysitter
Self Employed
11.2022 - Current
Real Estate Broker
Self-employed
12.2005 - 07.2022
Customer Service Representative
Metro Cash & Carry
09.2002 - 05.2004
Senior Sales Associate
Camel
04.2000 - 09.2002
Cashier
Cosmo
03.1998 - 03.2004
High School Diploma -
Vocational College