Sofiia Dron
Orlando,FL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Lemongrass Thai Kitchen. Skilled in cash handling and team collaboration, adept at multitasking and solving complex problems under pressure. Demonstrated ability to improve service efficiency and manage high-stress situations, contributing to significant team success.
Overview
4
4
years of professional experience
Work History
Waitress
Lemongrass Thai Kitchen
03.2023 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Ladya
05.2021 - 12.2021
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
Spa Receptionist
Grand Elite
06.2021 - 10.2021
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
Cashier
KFC
03.2021 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lyceum No. 95 Named After K.E. Tsiolkovskiy
Sochi, Russia06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Hospitality service expertise
Languages
Russian
Native or Bilingual
Czech
Elementary
Timeline
Waitress
Lemongrass Thai Kitchen
03.2023 - Current
Spa Receptionist
Grand Elite
06.2021 - 10.2021
Waitress
Ladya
05.2021 - 12.2021
Cashier
KFC
03.2021 - 05.2021
High School Diploma -
Lyceum No. 95 Named After K.E. Tsiolkovskiy
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