Sofiia Melnychuk
Vancouver,WA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Retail Sales Consultant
Prime Communications AT&T
Vancouver, Washington
09.2024 - Current
- Delivered exceptional customer service while identifying and addressing customer needs in a fast-paced retail environment.
- Consistently met or exceeded monthly sales goals by promoting AT&T products, services, and solutions, including wireless plans, devices, accessories, and entertainment bundles.
- Educated customers on new products and service offerings to enhance user experience and drive customer satisfaction.
- Built and maintained strong relationships with customers to encourage repeat business and customer loyalty.
- Processed transactions efficiently, including activations, upgrades, billing inquiries, and technical troubleshooting.
- Collaborated with team members to drive store performance and achieve sales targets.
- Maintained in-depth product knowledge to provide accurate information and confident recommendations.
- Participated in regular training sessions to stay current with new technology, promotions, and AT&T policies.
- Resolved customer issues promptly to ensure a positive customer experience and minimize churn.
- Utilized CRM and point-of-sale systems to manage customer accounts and track sales activities.
- Collaborated with team members to ensure effective store operations.
HR Manager
Hegelmann Transporte Ukraine
02.2021 - 09.2025
- Assisted in recruitment processes and candidate screening activities.
- Supported onboarding initiatives for new employees and orientation sessions.
- Maintained employee records and updated HR databases regularly.
- Coordinated training programs to enhance staff skills and knowledge.
- Communicated policies and procedures to staff effectively.
- Helped resolve employee inquiries and concerns promptly.
- Participated in performance appraisal processes and documentation efforts.
- Organized employee engagement activities to foster a positive workplace culture.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Monitored attendance records and leave requests for accuracy and completeness.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
Broker Consultant
Hegelmann Transporte
Prague
10.2021 - 05.2024
- Assisted clients in identifying transportation needs and solutions.
- Coordinated communication between clients and logistics teams.
- Supported the management of freight documentation and compliance.
- Facilitated the scheduling of shipments and deliveries for clients.
- Learned transportation management systems for tracking shipments.
- Provided administrative support in preparing client proposals and contracts.
- Engaged in market research to understand industry trends and client demands.
- Researched various investments such as stocks, bonds and mutual funds.
- Identified areas where additional training was needed among staff members in order to improve overall performance.
- Generated leads through targeted marketing campaigns utilizing email blasts, social media platforms and print advertising.
- Maintained up-to-date knowledge of industry regulations, laws and best practices related to brokerage services.
- Developed financial plans for clients to help them meet their long-term financial goals.
Education
Bachelor of Science - Management
Ukrainian National University
05-2023
Skills
- Customer relationship management
- Product knowledge
- Technical troubleshooting
- Sales persuasion
- Point-of-sale operations
- Inventory management
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Customer Service Retail Sales Consultant
Prime Communications AT&T
09.2024 - Current
Broker Consultant
Hegelmann Transporte
10.2021 - 05.2024
HR Manager
Hegelmann Transporte Ukraine
02.2021 - 09.2025
Bachelor of Science - Management
Ukrainian National University
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